Salesforce PSS Solution Architect

JR United Kingdom; Doncaster; On-site; GBP 55,000 - 90,000; Full time

Job summary

A leading consulting company is looking for a Solution Architect specializing in Salesforce solutions for the public sector. The role requires extensive CRM experience and a strong understanding of business processes, aiming to provide innovative strategies and integrate solutions for clients in the energy and utilities domain. This position offers a long-term project with responsibilities including architecture alignment and leading workshops.

Qualifications

• 12+ years CRM experience, 3+ years in public sector or Energy & Utilities.
• PSS (Salesforce Public Sector Cloud) implementation experience mandatory.
• Detail-oriented with strong verbal and written communication skills.

Responsibilities

• Serve as a trusted Digital Transformation Advisor.
• Lead business process redesign and technical sales strategies.
• Design solutions based on complex business requirements.

Skills

CRM experience

Salesforce Public Sector Cloud implementation

Business process design

Communication

Team collaboration

Job description

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Client:

Empiric

Location:

Doncaster, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Rate: Negotiable (Inside IR35)

Duration: 6 months initially and extendable (long term project)

Responsibilities

• 12+ years CRM experience with a minimum of 3 years in the public sector or Energy & Utilities Services domain
• PSS (Salesforce Public Sector Cloud) implementation experience is mandatory.
• Experience working on PSS cloud and good GDS understanding is preferred.
• CRM/Salesforce solution experience is a plus.
• Proven ability to design and optimize business processes and integrate across disparate systems.
• Detail-oriented with the ability to quickly learn new concepts, business models, and technologies.
• Strong verbal, written, presentation, and interpersonal skills.
• Ability to collaborate effectively within a team to solve business and technical problems.
• Serve as a Trusted Digital Transformation Advisor for clients.
• Lead thought leadership in Public Sector/Energy & Utilities Industry, deliver and support business process innovation workshops.
• Lead business process redesign, roadmap planning, and identify touchpoints in multi-cloud implementations.
• Assess customer requirements, co-create future visions, and map to Salesforce solutions.
• Contribute to customers' target architecture, phasing, roadmap, and transition architecture.
• Provide domain expertise and guidance on Salesforce 360 platform solutions.
• Assist clients in building their CRM strategy and roadmap, leveraging Salesforce Platform and supporting technologies.
• Work with clients to design solutions based on complex business requirements.
• Collaborate with Technical Architects and project teams to determine solution details and value.
• Review and guide design and infrastructure blueprints, and identify potential risks.
• Stay updated with latest industry trends and Salesforce solutions.

Summary

• The Solution Architect acts as an industry domain expert on the Salesforce Customer 360 Platform, aligning solutions with enterprise business and IT architecture in the public sector, energy, and utilities industries.
• Strong industry knowledge and point of view are essential to discuss future trends and challenges, providing Salesforce perspectives on addressing them.
• Uses a consultative approach to understand requirements and help develop technical sales strategies and Salesforce solutions.
• Subject matter expert in areas such as business strategy, application architecture, data, integration, security, cloud computing, and more.