Salesforce Programme Manager - FTC

PHMG Careers; Manchester; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

PHMG, based in Manchester, seeks a Salesforce Programme Manager on a 6-month FTC for Old Trafford Hybrid work. You will own the delivery of a multi-system platform programme integrating Salesforce, Zuora and related integrations.

You will oversee governance, risk, and stakeholder communication while remaining hands-on to remove blockers, manage tests, cutover, hypercare and handover to BAU within technology teams.

Qualifications

• Experience delivering multi-system platform programmes (Salesforce, Zuora) across technical and business workstreams.
• Strong governance, planning and steering materials experience.
• Ability to manage testing, data migration cutover and hypercare readiness.

Responsibilities

• Governance and planning: Own the end-to-end programme plan and steering materials.
• Delivery management: Track weekly progress and enable cross-team collaboration.
• Scope, risk and change control: Capture decisions on scope, risks, issues and dependencies.
• Tech/business coordination: Act as the single voice between technical and business teams; coordinate releases and training.
• Test management: Maintain a clear test structure; drive testing and root-cause analysis.
• Go-live, hypercare and BAU: Support cutover planning, set up hypercare and handover to BAU.

Skills

Stakeholder management

Governance & planning

Delivery management

Risk & change control

Test management

Go-live & hypercare

Business-IT liaison

Tools

Salesforce

Zuora

System integrations

Job description

Role: Salesforce Programme Manager – FTC

Duration : 6 months

Location: Old Trafford, Manchester – Hybrid working

Package: £80k OTE

We’re looking for a Tech Programme Manager to own delivery of a multi-system platform programme spanning Salesforce, Zuora and their integrations. You’ll manage both technical and business workstreams across testing, data migration cutover and hypercare, ensuring technical and business readiness to adopt the new systems.

You’ll hold the programme view of delivery and risk while staying hands-on to put solutions in place and remove blockerss. Being a bridge between business and technical teams, managing and communicating with senior stakeholders, keeping the plan realistic, escalating early and maintaining clear record of decisions will be key.

Key responsibilities:

• Governance and planning: Own the governance cadence and end-to-end programme plan. Prepare steering materials and track resulting actions.
• Delivery management: Track weekly progress, enable cross-team working and put mitigations in place where workstreams slip.
• Scope, risk and change control: Facilitate and log decisions on scope changes, risks, issues and dependencies.
• Tech/business coordination: Be the single voice between technical teams and business teams, gathering scope requirements where needed, coordinating releases, demos and test readiness, managing business readiness and training through dedicated resource
• Test management: Maintain a clear test structure and approach, driving testing and resolution, run the daily failure review and feed root‑cause analysis back to tech
• Go-live, hypercare and BAU: Support cutover planning and risk review, set up the hypercare model, and manage handover into BAU product management within the technology teams

About PHMG:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world‑class voice artistry and an exclusive Brand‑Sound‑Track™ – strengthening their business identity in the most memorable, emotive way.