Salesforce Product Owner | Senior Business Analyst

Laing O'Rourke; Nottingham; On-site; GBP 55,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Salesforce Product Owner | Business Analyst to drive digital transformation through Salesforce CRM, CPQ, and Field Service solutions. This role is pivotal in enhancing operational efficiency and customer satisfaction. You will collaborate with stakeholders, manage the product backlog, and deliver tailored Salesforce products using Agile methodologies. With a focus on data-driven insights, you will create impactful dashboards and reports, ensuring alignment between business needs and technical solutions. Join a forward-thinking company committed to innovation and excellence in the engineering and construction sector.

Qualifications

• Proven experience as a Salesforce Product Owner or Business Analyst.
• Strong ability to translate business needs into technical solutions.

Responsibilities

• Lead the implementation and optimization of Salesforce solutions.
• Collaborate with stakeholders to gather and document business requirements.

Skills

Salesforce CRM

CPQ

Field Service Solutions

Agile Methodologies

Analytical Skills

Stakeholder Management

Education

Bachelor's degree in Business Administration

Salesforce Certifications

Certified Scrum Product Owner (CSPO)

Tools

JIRA

Job description

Salesforce Product Owner | Senior Business Analyst

Salesforce Product Owner | Senior Business Analyst

Location: Explore Industrial Park, Explore Way, Steetley, Worksop, Nottingham, S80 3DT

Salary: Competitive base + Benefits & Car Allowance

Job Type: Permanent

Select is a leading provider of plant and equipment hire services, committed to delivering high-quality solutions to our clients. We are undergoing a digital transformation to enhance our customer engagement and operational efficiency through the implementation of Salesforce CRM, CPQ, and Field Service solutions.

Role Overview

We are seeking a highly skilled and motivated Salesforce Product Owner | Business Analyst to join our team. The successful candidate will play a crucial role in shaping, implementing, and optimizing Salesforce CRM, CPQ, and Field Service solutions bespoke to Select. This role requires a deep understanding of business processes, strong analytical skills, and the ability to articulate business requirements to developers to devise the appropriate technical solutions. The ideal candidate will be passionate about driving digital transformation and delivering measurable business benefits.

Key Responsibilities

• Act as the primary point of contact for Salesforce CRM, CPQ, and Field Service implementations.
• Lead the implementation and optimization of Salesforce solutions to enhance operational efficiency and customer satisfaction.
• Collaborate with stakeholders to gather and document business requirements, facilitating workshops to ensure alignment between business and technology.
• Develop and maintain a product roadmap for Salesforce solutions, prioritizing initiatives to maximize impact.
• Work closely with development teams using JIRA to deliver bespoke Salesforce products.
• Drive user adoption through targeted training programs, knowledge articles, and continuous support.
• Support the Change Manager with current communications relating to new updates and releases.
• Create process-oriented dashboards and reports from Salesforce data to inform decision-making.
• Utilize Salesforce analytics to derive insights, monitor KPIs, and support senior leadership in delivering the digital transformation agenda.
• Manage the product backlog and deliver features in alignment with Agile methodologies.

Required Skills and Experience

• Proven experience as a Salesforce Product Owner, Business Analyst, or similar role, with hands-on expertise in Salesforce CRM, CPQ, and Field Service solutions.
• Strong ability to translate business needs into technical solutions, with a track record of delivering successful digital transformation projects.
• Proficient in Agile methodologies, including backlog management, user story creation, and working with development teams.
• Exceptional analytical, problem-solving, and stakeholder management skills.
• Data-driven mindset with experience in creating actionable insights from Salesforce analytics.

Education and Certifications

• Bachelor's degree in business administration, information technology, or a related field is desirable but not essential.
• Salesforce certifications (e.g., Salesforce Certified Administrator, CPQ Specialist, Field Service Consultant).
• Certified Scrum Product Owner (CSPO) is a plus.
• Experience in the construction and plant-based industry is an advantage.

About us

We are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East, and Australia.

Certainty, reliability, quality - this is what our clients want. At Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people, and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients.

As part of the Disability Confident scheme, we support candidates with long-term health conditions and disabilities through the 'Offer an interview scheme'. Please let us know prior to interview what adjustments are required and how we can support you in the workplace.

If you need the application form in an alternative format or want to know more about our recruitment process, please email [e-mail].