Salesforce Product Owner | Senior Business Analyst (5942)

Laing O'Rourke; Worksop; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a passionate Salesforce Product Owner | Business Analyst to drive digital transformation. In this role, you will lead the implementation of Salesforce solutions, enhancing operational efficiency and customer engagement. You will collaborate with stakeholders to gather requirements, manage the product backlog, and deliver features using Agile methodologies. This exciting opportunity offers a chance to make a significant impact on the company's digital agenda while working in a dynamic environment that values innovation and collaboration.

Qualifications

• Proven experience as a Salesforce Product Owner or Business Analyst.
• Strong ability to translate business needs into technical solutions.

Responsibilities

• Lead the implementation and optimization of Salesforce solutions.
• Collaborate with stakeholders to gather and document business requirements.
• Manage the product backlog and deliver features in alignment with Agile methodologies.

Skills

Salesforce CRM

CPQ

Field Service solutions

Agile methodologies

Analytical skills

Stakeholder management

Problem-solving

Education

Bachelor's degree in business administration

Salesforce certifications

Certified Scrum Product Owner (CSPO)

Tools

Salesforce

JIRA

Job description

Salesforce Product Owner | Senior Business Analyst

Location: Explore Industrial Park, Explore Way, Steetley, Worksop, Nottingham, S80 3DT
Salary: Competitive base + Benefits & Car Allowance
Job Type: Permanent

Select is a leading provider of plant and equipment hire services, committed to delivering high-quality solutions to our clients. We are undergoing a digital transformation to enhance our customer engagement and operational efficiency through the implementation of Salesforce CRM, CPQ, and Field Service solutions.

Role Overview

We are seeking a highly skilled and motivated Salesforce Product Owner | Business Analyst to join our team. The successful candidate will play a crucial role in shaping, implementing, and optimizing Salesforce CRM, CPQ, and Field Service solutions bespoke to Select. This role requires a deep understanding of business processes, strong analytical skills, and the ability to articulate business requirements to the developer to devise the appropriate technical solution. The ideal candidate will be passionate about driving digital transformation and delivering measurable business benefit.

Key Responsibilities

• Act as the primary point of contact for Salesforce CRM, CPQ, and Field Service implementations.
• Lead the implementation and optimization of Salesforce solutions to enhance operational efficiency and customer satisfaction.
• Collaborate with stakeholders to gather and document business requirements, facilitating workshops to ensure alignment between business and technology.
• Develop and maintain a product roadmap for Salesforce solutions, prioritizing initiatives to maximize impact.
• Work closely with development teams using JIRA to deliver bespoke Salesforce products.
• Drive user adoption through targeted training programs, knowledge articles and continuous support.
• Support the Change Manager with current communications relating to new updates and releases.
• Create process-oriented dashboards and reports from Salesforce data to inform decision-making.
• Utilize Salesforce analytics to derive insights, monitor KPIs, and support senior leadership in delivering the digital transformation agenda.
• Manage the product backlog and deliver features in alignment with Agile methodologies.

Required Skills and Experience:

• Proven experience as a Salesforce Product Owner, Business Analyst, or similar role, with hands-on expertise in Salesforce CRM, CPQ, and Field Service solutions.
• Strong ability to translate business needs into technical solutions, with a track record of delivering successful digital transformation projects.
• Proficient in Agile methodologies, including backlog management, user story creation, and working with development teams.
• Exceptional analytical, problem-solving, and stakeholder management skills.
• Data-driven mindset with experience in creating actionable insights from Salesforce analytics.

Education and Certifications:

• Bachelor's degree in business administration, information technology, or a related field is desirable but not essential.
• Salesforce certifications (e.g., Salesforce Certified Administrator, CPQ Specialist, Field Service Consultant).
• Certified Scrum Product Owner (CSPO) is a plus.
• Experience in the construction and plant-based industry is an advantage.