Salesforce Platform Lead & Administrator

RedTech Recruitment; England; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

RedTech is seeking a Salesforce Analyst & Administrator to own the Salesforce platform, collaborating with stakeholders to optimise processes, automate workflows, and drive continuous improvement across the CRM environment.

You will lead governance, reporting, and platform strategy while delivering scalable solutions and maintaining data integrity. Hybrid working with regular office presence is available in the Leicestershire area.

Qualifications

• Strong commercial experience in Salesforce Administration and/or Salesforce Analyst roles
• Salesforce certifications such as Salesforce Administrator, Salesforce Architect certifications, or similar
• Strong knowledge of Salesforce products including Sales Cloud, Service Cloud and Experience Cloud
• Experience with Salesforce automation tools, workflows, data modelling and integrations
• Experience translating business requirements into technical solutions
• Strong understanding of security models, user permissions and data management within Salesforce
• Excellent troubleshooting and problem-solving skills
• Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders
• Experience creating reports, dashboards and business insights from Salesforce data
• Excellent documentation and organisational skills
• Degree educated in Computer Science, Engineering or a related discipline is beneficial

Responsibilities

• Administer, maintain and continuously improve the Salesforce platform
• Design and implement scalable Salesforce solutions aligned with business requirements
• Manage user accounts, permissions, profiles and security settings
• Configure fields, objects, page layouts and workflows to support business processes
• Develop and enhance automation using Salesforce tools and best practice methodologies
• Support integration activities between Salesforce and other business systems
• Establish and maintain governance, change management and release management processes
• Create and maintain reports and dashboards for business stakeholders
• Manage data quality, imports, audits and ongoing system maintenance
• Provide user support, troubleshooting and training across the organisation
• Maintain comprehensive technical and functional documentation
• Collaborate with stakeholders to identify opportunities for process improvement and increased efficiency

Skills

Salesforce Administration

Salesforce Analyst

Data modelling

Integrations

Dashboards & reporting

Stakeholder communication

Troubleshooting

Documentation

Education

Degree in Computer Science or related

Tools

Sales Cloud

Service Cloud

Experience Cloud

Flow Builder

Apex

Lightning Components

API Integrations

Job description

RedTech is seeking a Salesforce Analyst & Administrator to own the Salesforce platform, collaborating with stakeholders to optimise processes, automate workflows, and drive continuous improvement across the CRM environment.

You will lead governance, reporting, and platform strategy while delivering scalable solutions and maintaining data integrity. Hybrid working with regular office presence is available in the Leicestershire area.