Salesforce & Mulesoft Technical Delivery Manager

Detertech; Halford CP; Remote; GBP 85,000 - 115,000; Full time

Job summary

DeterTech is hiring a Senior Delivery Manager to own the technical delivery plan for the Salesforce and MuleSoft team. You will coordinate cross-functional specialists, manage dependencies, and ensure smooth releases across multiple Salesforce modules and middleware integrations.

You will work with the ARC and other stakeholders to maintain delivery velocity, risk controls, and alignment with business priorities, all in a flexible remote setup with periodic in-person collaboration in the UK.

Qualifications

• Proven delivery management experience in Salesforce/integration programmes.
• Ability to create and maintain realistic technical delivery plans, dependencies and milestones.
• Strong understanding of Salesforce development/release lifecycles and integration delivery.
• Experience coordinating resource and workload across technical specialists.
• RAID/RACI management and risk mitigation experience.
• Technically proficient to challenge estimates and guide decisions beyond pure project management.
• Experience coordinating delivery across Salesforce via MuleSoft to back-office systems.
• Familiar with modern release tools and deployment pipelines (Copado, Copado AI, Azure DevOps).
• Hands-on experience running Agile/Scrum ceremonies and managing team backlogs.

Responsibilities

• Create and maintain technical delivery plans across Salesforce and integration workstreams.
• Coordinate resources and workload among administrators, analysts and integration specialists.
• Facilitate delivery ceremonies and implement lean Agile execution frameworks.
• Oversee release pipelines, environments, and governance for deployments.
• Manage RAID/RACI and escalate blockers with stakeholders.
• Partner with QA to establish testing checkpoints and ensure GDPR/security compliance.
• Lead post-release reviews and drive continuous delivery improvements.
• Communicate delivery status clearly to management and teams.

Skills

Delivery management

Salesforce

MuleSoft

Agile/Scrum

Release automation

RAID/RACI

Cross-team coordination

Azure DevOps

Copado/Copado AI

Git/version control

Tools

Copado

Copado AI

Azure DevOps

Git

Job description

Description

DeterTech's purpose is giving greater peace of mind to people and communities, every day - and that depends on Salesforce and integration changes landing smoothly and reliably. This role owns the technical delivery plan for the Salesforce & MuleSoft team and coordinates the team to execute it, turning priorities into realistic plans, and plans into delivered work.

Working closely with the Salesforce & MuleSoft Manager and the Salesforce Technical Lead, you'll bring the structure, coordination and technical credibility needed to keep a growing team delivering predictably and safely. You will act as the direct counterpart to the ARC Technical Delivery Manager, orchestrating cross-system releases, API dependencies, and environment synchronisation between our in-house Alarm Receiving Centre (ARC/DTCommand) software ecosystem and our core business systems (Salesforce Sales Cloud, Marketing Cloud Next, Service Cloud, Field Service, MuleSoft, Finance and Manufacturing systems).

This is a remote role, although we value regular face-to-face collaboration. We would ideally like someone who can attend our Telford office around once a week if based locally, or a couple of office visits per month for those based further afield.

Key Responsibilities

1. Delivery planning and coordination

• Create and maintain realistic technical delivery plans, dependencies and milestones across Salesforce and integration workstreams.
• Coordinate resource and workload across technical specialists, including administrators, analysts and integration specialists.
• Facilitate delivery ceremonies (planning, stand-ups, reviews, sprint retrospectives, and backlog refinement) appropriate to the team's ways of working.
• Implement lean, modern Agile execution frameworks (e.g., Jira, Azure DevOps, Linear), driving sprint cadence, backlog hygiene, estimation accuracy, and predictable sprint delivery.
• Work closely with the Salesforce Lead and Solution Analyst to ensure user stories have clear acceptance criteria and are properly prepared before entering active sprints.

2. Risk and dependency management

• Own RAID (risks, assumptions, issues, dependencies) and responsibility matrices (RACI) tracking for Salesforce/MuleSoft delivery.
• Proactively identify and resolve blockers, escalating early and clearly where needed.
• Work hand-in-hand with the ARC Technical Delivery Manager to manage shared release dependencies, keeping ARC platform updates, mobile app releases, MuleSoft APIs, and Salesforce changes aligned.
• Report delivery status clearly and honestly to the Salesforce & MuleSoft Manager and wider stakeholders.
• Keep capacity and delivery plans aligned by working closely with the Salesforce & MuleSoft Manager.
• Provide clear, open progress updates to commercial and operational teams, including Sales, Customer Success, Field Operations, and Finance.

3. Technical oversight of delivery

• Maintain enough technical understanding of Salesforce development/release lifecycles and integration delivery to challenge estimates and facilitate technical decisions, rather than purely project-managing.
• Work with the Salesforce Technical Lead and Integration Lead to sequence work sensibly across the team.
• Support sound release management and deployment governance.
• Oversee deployment pipelines, environment branching, and sandboxes using modern Salesforce release tools (such as Copado / Copado AI) to ensure releases are smooth, traceable, and repeatable.
• Partner closely with the QA / Test Analyst to establish structured testing checkpoints (unit, regression, integration, and user acceptance) to catch defects early and protect live business systems.
• Ensure every release follows company change control, data protection (GDPR), and information security standards.

4. Practical delivery improvements

• Regularly review how the team delivers, finding practical ways to remove bottlenecks, cut down deployment delays, and reduce bugs after release.
• Lead post-release reviews after deployment issues to identify root causes and stop the same problems happening again.
• Encourage a collaborative, supportive team environment where technical quality is valued and delivery expectations are realistic.

5. Stakeholder communication

• Report delivery status clearly and honestly to the Salesforce & MuleSoft Manager and wider stakeholders.
• Keep capacity and delivery plans aligned by working closely with the Salesforce & MuleSoft Manager.

Skills, Knowledge & Expertise

• Proven technical delivery management experience, ideally across Salesforce or integration programmes.
• Able to create and maintain realistic technical delivery plans, dependencies and milestones.
• Strong understanding of Salesforce development/release lifecycles and integration delivery.
• Experience coordinating resource and workload across technical specialists.
• Risk, dependency, blocker and RAID/RACI management experience.
• Sufficiently technical to challenge estimates, understand dependencies and facilitate technical decisions rather than purely project-manage.
• Experience coordinating delivery across projects that connect Salesforce (Sales, Service, or Field Service) through middleware (MuleSoft) to back-office systems.
• Practical understanding of modern release tools, version control (Git), and deployment pipelines (such as Copado, Copado AI, or Azure DevOps).
• Hands-on experience running Agile/Scrum meetings and managing team backlogs.

Desirable

• Experience with MuleSoft or a similar integration platform's delivery lifecycle.
• Agile/Scrum delivery experience or recognised project/delivery credentials (e.g. Scrum Master CSM/PSM, AgilePM).
• Experience guiding testing scope and collaborating closely with a QA / Test Analyst within a delivery lifecycle.
• Experience working in technology, security, field operations, or IoT environments.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.