Salesforce Managed Service Administrator

Mason Frank International; Reading; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading Salesforce consultancy seeks a Salesforce Managed Services Consultant to enhance and optimize Salesforce solutions for clients. This fully remote role involves client support, strategic guidance, and implementing improvements, focusing on Sales Cloud and Service Cloud features. Ideal candidates will have proven Salesforce experience and strong communication skills, thriving in a collaborative team environment.

Benefits

Fully remote, flexible working environment

Supportive and collaborative team culture

Ongoing training and certification support

Qualifications

• Proven experience delivering and supporting Salesforce solutions.
• Deep understanding of Sales Cloud and Service Cloud features.
• Strong experience with Salesforce configuration (flows, validation rules).

Responsibilities

• Act as the primary point of contact for assigned managed service clients.
• Manage and resolve client support tickets efficiently.
• Deliver enhancements and configuration updates within Sales Cloud and Service Cloud.

Skills

Client communication

Salesforce configuration

Relationship management

Education

Salesforce certifications (Advanced Admin, Sales Cloud Consultant, Service Cloud Consultant)

Tools

Jira

Asana

Salesforce

Job description

Full Job Description

Job Title: Salesforce Managed Services Consultant

Location: Remote (You must be UK-based)

Employment Type: Full-time

Industry: Salesforce Consultancy / Technology Services

About Us

My customer is a boutique Salesforce partner dedicated to delivering high-impact, personalised solutions to our clients across the UK. The fully remote team thrives on collaboration, innovation, and a passion for all things Salesforce. We pride ourselves on offering tailored managed services that drive lasting value for our clients, with a strong focus on Sales Cloud and Service Cloud.

Role Overview

Looking for a proactive and client-focused Salesforce Managed Services Consultant to join the growing team. This role involves supporting, enhancing, and optimising Salesforce orgs for our managed service clients, with a particular emphasis on Sales Cloud and Service Cloud solutions.

You will work closely with our clients to understand their evolving business needs, provide strategic guidance, resolve day-to-day issues, and implement continuous improvements.

Key Responsibilities

• Act as the primary point of contact for assigned managed service clients.
• Manage and resolve client support tickets in a timely and efficient manner.
• Deliver enhancements and configuration updates within Sales Cloud and Service Cloud.
• Identify opportunities for improvement and automation within client orgs.
• Provide expert guidance on Salesforce best practices, data management, and governance.
• Collaborate with internal team members (e.g., developers, architects) to deliver solutions.
• Conduct regular health checks and usage reviews with clients.
• Participate in client meetings, planning sessions, and ongoing relationship management.
• Maintain accurate records of work using project and ticketing tools (e.g., Jira, Asana, Salesforce).

Requirements

Must-Have:

• Proven experience delivering and supporting Salesforce solutions, ideally in a managed service or consultancy capacity.
• Deep understanding of Sales Cloud and Service Cloud features and configuration.
• Strong experience with Salesforce configuration (flows, validation rules, page layouts, reports/dashboards).
• Excellent client communication and relationship management skills.
• Comfortable working independently in a remote environment.
• Based in the UK with the right to work.

Nice-to-Have:

• Additional Salesforce certifications (Advanced Admin, Sales Cloud Consultant, Service Cloud Consultant).
• Experience with other Salesforce products such as Experience Cloud or CPQ.
• Familiarity with Agile project management tools and methodologies.
• Understanding of integrations and AppExchange solutions.

What They Offer

• Fully remote, flexible working environment.
• Supportive and collaborative team culture.
• Opportunity to work with a diverse range of clients and industries.
• Ongoing training, certification support, and career development.