Salesforce Engineering Lead

Global Payments Inc.; Greater London; On-site; GBP 150,000 - 190,000; Full time

Job summary

Global Payments Inc. is seeking a Salesforce Engineering Lead to define the strategy for our Salesforce platform and lead multiple engineering teams across global locations. You will shape roadmaps, drive performance, and ensure secure, scalable delivery across Sales Cloud, Service Cloud, and Experience Cloud.

You will manage budgets, governance, and talent development while partnering with executives to align technology with enterprise priorities and risk controls.

Qualifications

• 10+ years of technology experience with 5+ years leading large Salesforce engineering teams.
• Proven track record delivering enterprise Salesforce programmes and platform transformations.
• Experience managing managers and cross-functional engineering groups across time zones.

Responsibilities

• Define and execute the Salesforce platform engineering strategy aligned with business goals.
• Lead multiple engineering teams, managers, technical leads, and specialists globally.
• Establish and monitor KPIs, OKRs, scorecards, and operational metrics for delivery quality.
• Own resource and workforce planning, organisational design, and talent development.
• Manage budgets, vendor relationships, and offshore delivery partnerships.
• Drive end-to-end delivery across products and platform initiatives with high quality.
• Partner with Product, Architecture, Operations, and Leadership on roadmaps and investments.
• Champion DevOps, CI/CD, automation, observability, resilience, and secure development.
• Build a high-performance culture focused on accountability, collaboration, and learning.
• Ensure platform stability, availability, scalability, and security while managing risk.
• Lead major incident management and service improvement initiatives.
• Drive adoption of Salesforce technologies including Agentforce and Data Cloud.
• Establish governance frameworks balancing agility, quality, and risk.
• Develop leadership capability through coaching and career development programs.
• Represent Salesforce engineering in executive forums with regular delivery updates.

Skills

Salesforce

Engineering leadership

People management

Budget management

Roadmap & strategy

Program management

Cross-functional collaboration

DevOps / CI/CD

Security & compliance

Stakeholder management

Tools

Sales Cloud

Service Cloud

Experience Cloud

MuleSoft

Data Cloud

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Salesforce Engineering Lead to join and lead the strategic direction, delivery, and operational excellence of our enterprise Salesforce ecosystem across Enterprise (LOB). This is a senior leadership role responsible for building and leading a high-performing engineering organisation that delivers secure, scalable, and innovative solutions supporting the end-to-end customer lifecycle.

As a member of the technology leadership team, you will be accountable for engineering strategy, organisational capability, product delivery, workforce planning, budget management, and platform performance across Salesforce technologies including Sales Cloud, Service Cloud, Agentforce, Data Cloud, Experience Cloud, MuleSoft, and supporting enterprise platforms.

You will lead multiple engineering and platform teams through a combination of direct leadership and people managers, ensuring alignment with business objectives, architectural standards, and operational priorities. This role requires a leader who can balance strategic thinking with execution excellence while developing future engineering leaders and fostering a culture of innovation, accountability, and continuous improvement.

What You Will Own

• Define and execute the engineering strategy for the Salesforce platform, aligning technology investments with business objectives and enterprise priorities
• Lead multiple engineering teams, engineering managers, technical leads, developers, administrators, QA resources, and platform specialists across global locations
• Establish and manage engineering KPIs, OKRs, scorecards, and operational metrics to drive performance, quality, reliability, and productivity
• Own resource planning, workforce strategy, organisational design, succession planning, and talent development across the Salesforce engineering function
• Manage engineering budgets, vendor relationships, consultancy engagements, and offshore delivery partnerships
• Drive delivery excellence across multiple products, programmes, and platform initiatives, ensuring predictable and high-quality outcomes
• Partner with Product, Architecture, Operations, and Business leadership to define roadmaps, priorities, and investment plans
• Champion engineering best practices including DevOps, CI/CD, automation, observability, resilience, and secure development principles
• Build and maintain a high-performance engineering culture focused on accountability, collaboration, innovation, and continuous learning
• Ensure platform stability, availability, scalability, and security while managing risk, technical debt, and operational performance
• Lead major incident management, service improvement initiatives, and operational governance activities
• Drive the adoption of emerging Salesforce technologies including Agentforce, AI capabilities, Data Cloud, automation, and advanced analytics
• Establish governance frameworks that balance agility, quality, compliance, and risk management
• Develop leadership capability within the organisation through coaching, mentoring, and career development programmes
• Represent Salesforce engineering within executive leadership forums, providing regular updates on delivery, risks, platform performance, and strategic initiatives

What You Bring

• Minimum 10+ years of technology experience, including 5+ years leading large-scale Salesforce engineering organisations or platform teams
• Significant experience managing managers and leading multiple engineering teams across complex enterprise environments
• Proven track record delivering large-scale Salesforce programmes and platform transformations
• Deep understanding of Salesforce technologies including:
• Sales Cloud
• Service Cloud
• Experience Cloud
• Agentforce
• Data Cloud / Data 360
• MuleSoft
• Salesforce Platform Services

Experience establishing engineering operating models, governance structures, and delivery frameworks at enterprise scale

Strong knowledge of modern engineering practices including:

• CI/CD
• DevOps
• Quality Engineering
• Site Reliability Engineering principles
• Release Management
• Agile Product Delivery
• Demonstrated success managing budgets, financial planning, vendor contracts, and resource forecasting
• Experience developing engineering KPIs and operational performance frameworks focused on quality, reliability, delivery, and customer outcomes
• Strong understanding of enterprise architecture principles, security requirements, compliance obligations, and technology risk management
• Experience leading geographically distributed teams across multiple time zones and locations
• Strong commercial acumen with the ability to balance strategic priorities, resource constraints, and business outcomes
• Exceptional stakeholder management and executive communication skills with the ability to influence senior business and technology leaders
• Experience leading organisational change, transformation programmes, and technology modernisation initiatives
• Salesforce certifications and leadership experience within Salesforce-focused organisations are highly desirable

About The Team

In the Enterprise Operations line of business, we support the full customer lifecycle from lead through to customer retention for the entire business segment. It's our responsibility to deliver fully comprehensive solutions to provide optimal efficiency to our people, clear data insights and a simple-to-use, friendly Salesforce platform.

As Salesforce Engineering Director, you will be responsible for leading the teams and capabilities that underpin one of the organisation's most strategic technology platforms. You will drive engineering excellence, shape the future roadmap, and ensure our Salesforce ecosystem continues to evolve in line with business growth and customer expectations. Our role is to bring new ideas to the operation, staying at the cutting edge of Salesforce's roadmap whilst delivering secure, scalable, and high-quality solutions at enterprise scale.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.