Salesforce Enablement Manager

twentyAI; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

twentyAI is seeking a Salesforce Enablement Manager to bridge business strategy and technology execution within their Technology & Innovation team. This role involves stakeholder engagement, translating business needs into Salesforce solutions, and ensuring alignment with strategic objectives during a major Salesforce rollout.

Qualifications

• Deep functional expertise in Salesforce within professional services or B2B environments.
• Proven ability to align platform capabilities with business strategy.
• Experience in stakeholder management at all levels.

Responsibilities

• Act as the business owner for Salesforce within BDM.
• Translate complex business requirements into actionable insights.
• Collaborate with stakeholders globally to ensure clarity and adoption.

Skills

Salesforce expertise

Stakeholder management

Communication

Job description

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We are seeking a functional Salesforce Enablement Manager to join a dynamic and forward-thinking Technology & Innovation team. This role is a unique opportunity for someone who thrives on being the crucial link between business strategy and technological execution, driving real change within the Marketing, Business Development and Sales functions.

What You'll Be Doing:

In this pivotal role, you will act as the business owner for Salesforce within BDM. You’ll engage deeply with stakeholders across the BDM community—capturing, documenting, and prioritising business requirements. Partnering closely with the technology team, you’ll shape and guide the Salesforce roadmap to ensure it delivers on business needs and supports the firm’s strategic objectives.

You’ll serve as the critical link between business and technology—ensuring that platform development is firmly aligned with commercial goals, user needs, and long-term vision.

Key responsibilities:

• Partnering closely with business owners responsible for understanding needs across BDM, practice areas, sector and enterprise client teams.
• Translating complex business requirements into actionable insights for the tech team, with a particular focus on leveraging Salesforce to drive business outcomes.
• Collaborating with a dedicated Salesforce Product Owner to ensure effective and agile delivery of platform enhancements.
• Serving as a key contact for stakeholders globally—including Shared Service Centres, BD Managers, and Partners—ensuring clarity, adoption, and measurable improvements in user experience.

What You'll Bring:

• Deep functional expertise in Salesforce, ideally within professional services or B2B enterprise environments.
• Proven ability to align platform capabilities with business strategy, translating user feedback and business needs into scalable solutions.
• Experience in stakeholder management at all levels—including direct interaction with senior leadership and fee earners.
• A confident communicator who can sit with Partners, understand their challenges, and clearly articulate how Salesforce can enhance their experience.

Why This Role?

This is an exciting time to join with a major Salesforce rollout planned for later this year, you’ll have the chance to shape how the platform transforms the way Business Development & Marketing teams operate—from managing client engagement to automating core processes and enhancing strategic decision-making.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Information Technology

• Industries

  Technology, Information and Media and Marketing Services

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