Salesforce CRM Manager for commercial payments

HireHi; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

4X Life Insurance

Pension Scheme – 5% employer contrib.

Private Healthcare

25 Days annual leave

Access to LinkedIn Learning

Gratitudes discounts

Job summary

Corpay — глобальная технологическая компания, лидирующая в направлениях оплаты и финансовых сервисов. Вакансия: руководитель CRM-системы с опытом работы с Salesforce.

От вас требуется стратегическое руководство CRM, управление требованиями и тесное взаимодействие с бизнес-единицами. Ожидается руководство командой Salesforce в трёх регионах и координация проектов с целью повышения эффективности платежных процессов.

Qualifications

• Не менее 10 лет ИТ-опыта с фокусом на управление продуктами или проектами.
• Не менее 5 лет в роли CRM-лида.
• 3–5 лет руководства Salesforce-командой.
• Сильные аналитические навыки и умение превращать бизнес-требования в технологические решения.
• Высокие коммуникативные навыки и способность работать с руководством.

Responsibilities

• Руководство CRM-стратегией и взаимодействие со стейкхолдерами.
• Ведение сбора бизнес-требований и координация с командами разработки.
• Работа с пользователями, создание материалов обучения и тестирование UAT.
• Сотрудничество с менеджерами продуктов для разработки CRM-решений.
• Определение приоритетов, объёмов и дизайна функций.
• Обеспечение операционной эффективности и управление требованиями проекта.
• Проведение UAT и обучение пользователей.
• Разработка документации по функциям продукта и обучающим материалам.
• Дизайн ролей, безопасности, профилей и правил рабочих процессов.
• Эскалирование и управление ключевыми требованиями от начала до выпуска.
• Консультации по ключевым областям и руководство командой Salesforce в 3 регионах.

Skills

CRM стратегическое лидерство

Salesforce опыт

Аналитическое мышление

Коммуникации и презентации

Управление проектами

М stakeholder management

Tools

Salesforce

Job description

Описание

Corpay is a global technology organization leading the future of commercial payments. Its specialized payment solutions help businesses control, simplify, and secure payments for fuel, general payables, toll, and lodging expenses across more than 80 countries.

Задачи

• Drive and deliver the CRM strategy with stakeholders
• Guide business requirements gathering and liaise with internal development teams to ensure smooth delivery of key projects
• Work with user groups, draft training materials, and conduct user acceptance testing across multiple departmental projects
• Collaborate with product managers from other teams to develop and execute the CRM solution strategy
• Engage with business users and managers during project initiation, including setting project and feature priorities, defining scope, user stories, and build designs
• Drive technical and operational excellence across requirements gathering, gap analysis, solution design, implementation, and release management
• Conduct User Acceptance Testing and end-user training
• Help develop and roll out product feature documentation and training materials
• Design and maintain complex user roles, security, profiles, and workflow rules
• Manage key development requirements end to end
• Provide ongoing consulting and expertise in key areas of focus
• Lead a team of Salesforce professionals across 3 regions

Требования

• Minimum 10 years of IT or related experience with a solid background in product management or ownership, project or program execution, and management
• Minimum 5 years of experience as a CRM Lead
• 3–5 Years of experience leading a Salesforce team
• Strong analytical skills and the ability to transform business needs into technology products, information flows, solutions, and services
• Strong communication, presentation, organisation, facilitation, and negotiation skills
• Customer-focused approach with the ability to establish and maintain strong partnerships with senior business leaders
• Ability to manage multiple work streams effectively and work with multiple project teams and external consultants in a matrix organisation
• Excellent problem-solving, documentation, and communication skills
• Strong project management skills and a positive attitude
• Ability to meet deadlines, handle multiple requests, and prioritise effectively
• Creative and analytical mindset with strong problem-solving skills
• Exceptional verbal and written communication skills
• Ability to communicate effectively at all levels of the organisation
• Ability to critically evaluate information from multiple sources, reconcile conflicts, distil high-level information into detail, and identify true business needs
• Ability to assess the impact of new requirements on Salesforce and upstream and downstream applications, systems, and processes
• Exceptional interpersonal skills with the ability to build and maintain positive relationships with colleagues, stakeholders, and clients
• Nice to have: Previous experience working in a SCRUM or agile environment

Условия

• 4X Life Insurance
• Pension Scheme – 5% employer contribution
• Private Healthcare
• 25 Days annual leave, with Holiday Buy/Sell options
• Access to LinkedIn Learning
• Free rewards and discounts via Gratitudes
• Assigned workspace in the London office
• Company-issued equipment
• Formal, hands‑on training
• Employment offers may be subject to pre-employment screening, including employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law