Salesforce CRM Manager

JR United Kingdom; Peterborough; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the UK is seeking a Salesforce Administrator to manage their Salesforce CRM platform while providing IT support. This hybrid role involves day-to-day administration, troubleshooting, and user support, making it perfect for someone with a service-focused mindset and strong analytical skills.

Qualifications

• Proven experience as a Salesforce Administrator.
• Hands-on experience with Salesforce configuration tools.
• Familiarity with Active Directory and Microsoft 365.

Responsibilities

• Day-to-day Salesforce administration and troubleshooting.
• Support end users and assist with IT operations.
• Balance CRM responsibilities with support desk tasks.

Skills

Salesforce Administration

Troubleshooting

Analytical Skills

User Account Management

Education

Salesforce Administrator Certification (ADM201)

Tools

Salesforce Configuration Tools

Microsoft 365

Active Directory

Job description

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This is a great opportunity for a Salesforce Administrator to take ownership of the Salesforce CRM platform while also supporting core IT helpdesk operations. This hybrid role combines CRM expertise with hands-on user administration and IT support, making it ideal for someone who enjoys a varied and impactful workload.

You will be responsible for day-to-day Salesforce administration, including basic platform configuration, troubleshooting issues, and providing support to end users. In addition, you will assist with broader IT operations such as user account provisioning and general Microsoft administration.

What you will need

-Proven experience in a Salesforce Administrator role, ideally with exposure to service desk support.

-Salesforce Administrator certification (ADM201) is highly desirable.

-Hands-on experience with Salesforce configuration tools (e.g., Flow, validation rules, custom fields).

- Familiarity with Active Directory, Microsoft 365, and general user account management practices.

-Strong analytical and troubleshooting skills, with a service-focused mindset.

-Ability to balance CRM responsibilities with support desk tasks in a dynamic environment