CRM Manager

Thérapie Clinic; Leicester; On-site; GBP 35,000 - 50,000; Full time

Job summary

Thérapie Clinic, a leader in Aesthetic Medical and Body treatments, seeks a CRM Manager for their Marketing Team in Leicester. The role involves managing a multi-channel campaign roadmap, collaborating across teams, ensuring GDPR compliance, and driving subscriber engagement. The ideal candidate will have extensive experience in CRM marketing, particularly with Salesforce, and will thrive in a dynamic environment focused on client satisfaction.

Benefits

Uncapped earnings potential with commission

Free laser hair removal and treatment discounts

10% off Fertility & Optilase treatments after 2 years

Free IVF/ICSI/RIVF treatment cycle after 2 years

Career progression and management training

Paid training weeks

Extra birthday leave

Qualifications

• Minimum 5 years’ experience in data-driven CRM/Email/SMS/Push marketing.
• Experience with Salesforce Email Studio for campaign creation.
• Experience presenting to C-Level/SLT members.

Responsibilities

• Own the email/push/SMS campaign roadmap aligning with objectives.
• Support KPI achievement through CRM programs.
• Report on campaigns versus control groups.

Skills

Communication

Prioritization

Attention to Detail

Data Management

Tools

Salesforce

Job description

Thérapie Clinic is a leading provider of Aesthetic Medical and Body treatments, with over 70 clinics across Europe and New York. Driven by empowerment, disruption, and growth, we prioritize client satisfaction in everything we do. We are hiring a CRM Manager within our Marketing Team.

We want people to ‘Do their best work at Thérapie’ and as part of the Clinic Team, you will be integral to creating that environment and culture.

Requirements

• Owning the email/push/SMS campaign roadmap and ensuring it aligns with business objectives across all units.
• Briefing creative teams for content and asset requirements, ensuring timely delivery.
• Copywriting subject lines and defining AB tests for content and copy for different customer segments.
• Building email templates, setting up control groups, and managing campaign delivery across multiple lifecycles.
• Escalating technical or delivery issues.
• Becoming a superuser of Salesforce CRM software.
• Collaborating with Brand, Social Media, Content, and Performance Marketing teams to align campaign requirements.
• Ensuring GDPR compliance in all activities.
• Supporting KPI achievement through CRM programs.
• Reporting on campaigns versus control groups.
• Growing subscriber base and converting existing customers to subscribers.
• Defining workflows and automations for campaigns.
• Supporting data and reporting requirements in partnership with the Tech team.

Qualifications and Skills

• Minimum 5 years’ experience in data-driven CRM/Email/SMS/Push marketing.
• Experience with Salesforce Email Studio for campaign creation, delivery, and reporting.
• Comfortable managing customer data and collaborating with BI/Tech teams.
• Excellent communication, prioritization, and attention to detail.
• Experience presenting to C-Level/SLT members.
• Ambitious, proactive, and eager to enhance CRM value and team growth.

Perks & Benefits

• Uncapped earnings potential with commission.
• Free laser hair removal, EmSella treatments, and discounts on skin and body treatments.
• Spouse and family discounts.
• 10% off Fertility & Optilase treatments after 2 years.
• Free IVF/ICSI/RIVF treatment cycle after 2 years.
• Free laser eye surgery after 2 years.
• Discounts on leading skin brands.
• Career progression and management training.
• Paid training weeks.
• Extra birthday leave.
• Additional leave after 2 years.
• Confidential Employee Assistance Scheme.

Application Process

1. Explore Opportunities: Find the role that excites you.
2. Submit Your Application: Upload your CV.
3. Application Review: Our team reviews your application.
4. Initial Contact: Shortlisted candidates are contacted for an interview.
5. Interview Stage: Complete the interview process.
6. Offer & Onboarding: Receive your offer and onboarding details.
7. Begin Your Journey: Attend training and start your career with us.