Salesforce CRM Manager

JR United Kingdom; Cambridge; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the UK seeks a Salesforce Administrator to oversee the Salesforce CRM platform and support core IT helpdesk operations. This hybrid role offers a mix of Salesforce administration and user support, ideal for those with proven Salesforce experience and a service-oriented approach.

Qualifications

• Proven experience in a Salesforce Administrator role, ideally with service desk exposure.
• Salesforce Administrator certification (ADM201) is highly desirable.
• Hands-on experience with Salesforce configuration tools.

Responsibilities

• Day-to-day Salesforce administration, including platform configuration and troubleshooting.
• Providing support to end users and assisting with IT operations like user provisioning.
• Balancing CRM responsibilities with support desk tasks.

Skills

Salesforce Administration

Analytical Skills

Troubleshooting

User Account Management

Education

Salesforce Administrator Certification (ADM201)

Tools

Salesforce Configuration Tools

Microsoft 365

Active Directory

Job description

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This is a great opportunity for a Salesforce Administrator to take ownership of the Salesforce CRM platform while also supporting core IT helpdesk operations. This hybrid role combines CRM expertise with hands-on user administration and IT support, making it ideal for someone who enjoys a varied and impactful workload.

You will be responsible for day-to-day Salesforce administration, including basic platform configuration, troubleshooting issues, and providing support to end users. In addition, you will assist with broader IT operations such as user account provisioning and general Microsoft administration.

What you will need

-Proven experience in a Salesforce Administrator role, ideally with exposure to service desk support.

-Salesforce Administrator certification (ADM201) is highly desirable.

-Hands-on experience with Salesforce configuration tools (e.g., Flow, validation rules, custom fields).

- Familiarity with Active Directory, Microsoft 365, and general user account management practices.

-Strong analytical and troubleshooting skills, with a service-focused mindset.

-Ability to balance CRM responsibilities with support desk tasks in a dynamic environment