Salesforce CRM Manager

Opus Recruitment Solutions; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

An established industry player is on the lookout for a Salesforce CRM Manager to enhance their CRM operations. This role involves overseeing the Salesforce platform, customizing it to meet business needs, and training staff to maximize its potential. The ideal candidate will have a strong background in Salesforce, excellent analytical skills, and the ability to collaborate effectively with various teams. This position offers the chance to drive successful CRM initiatives in a dynamic environment. If you're passionate about Salesforce and ready to make an impact, this opportunity is for you!

Qualifications

• 5+ years of experience in Salesforce CRM management.
• Strong knowledge of Salesforce features and customization.

Responsibilities

• Oversee and customize Salesforce CRM to meet company objectives.
• Train staff and create documentation for Salesforce usage.
• Develop CRM strategies to enhance customer relationships.

Skills

Salesforce CRM Management

Analytical Skills

Communication Skills

Problem-Solving Skills

Collaboration

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Bachelor’s degree in Business Administration

Tools

Salesforce CRM

Job description

Salesforce CRM Manager | Hybrid London | £70,000 to 90,000 | No Sponsor Visa

Job Description:

We are seeking a dedicated and experienced Salesforce CRM Manager to oversee the performance and operation of our client's Salesforce CRM system. The ideal candidate will have a strong background in Salesforce CRM, excellent analytical skills, and the ability to effectively communicate and collaborate with various team members.

Responsibilities:

• Oversee the usage and performance of the Salesforce CRM platform within the organization
• Customize and configure Salesforce to meet the company’s needs and objectives
• Train staff on how to use Salesforce and create user-friendly documentation and training materials
• Create and maintain reports and dashboards to track business metrics
• Develop and implement CRM strategies to enhance customer relationships
• Work closely with various teams to ensure Salesforce is effectively integrated with other systems
• Keep up-to-date with new Salesforce features and functionality, providing recommendations for process improvements
• Ensure data integrity by performing regular data audits and clean-up
• Manage Salesforce roles, profiles, sharing rules, workflows, and groups
• Troubleshoot and resolve Salesforce issues

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
• 5+ years of experience in Salesforce CRM management
• Strong knowledge of Salesforce CRM features and functionalities
• Experience with Salesforce customization and configuration
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Advanced Administrator) are a plus

If you are a strategic thinker with a passion for Salesforce CRM and a track record of driving successful CRM initiatives, we would love to hear from you!

How to Apply: Please send your cv and cover letter to [e-mail]

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: Staffing and Recruiting