Salesforce CRM Manager

CloudCo Solutions Ltd; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

CloudCo Solutions Ltd is seeking a Salesforce CRM Manager to join its in-house Salesforce team. The role focuses on optimizing Sales Cloud, Service Cloud and ideally Marketing Cloud, driving improvements, and delivering reliable CRM performance.

The successful candidate will have 3-5 years of Salesforce experience, strong admin skills, and familiarity with Service Cloud, with Salesforce certifications (Administrator or Service Cloud) highly desired. This is a hybrid London-based role.

Qualifications

• 3-5 years Salesforce experience.
• Strong Salesforce Administration skills.
• Experience with Service Cloud.
• Salesforce certification Administrator or Service Cloud highly desired.

Responsibilities

• Provide solutions and improvements for current Salesforce processes.
• Resolve support tickets quickly in a fast-moving environment.
• Present new functionality and improvements to senior stakeholders and CRM users.
• Be involved in CRM projects and drive them forward.
• Drive improvements across CRM performance.
• Create and maintain automations using flows and process builder.
• Troubleshoot operational issues and plan process changes.
• User account administration and territory creation.
• Set up and run reports and dashboards.

Skills

Sales Cloud

Service Cloud

Marketing Cloud

Salesforce Admin

CRM management

Education

Salesforce Administrator Certification

Sales Cloud Certification

Tools

Salesforce platform

Job description

A global rapidly growing digital lifestyle organisation is looking for a Salesforce CRM Manager to join their small but mighty inhouse Salesforce team. With experience of Sales Cloud, Service Cloud and ideally Marketing Cloud the successful candidate will come with a love for everything Salesforce, energy and ideas.

The ideal person will have 3-5 years Salesforce experience, strong Salesforce Administration skills and experience working with Service Cloud. A Salesforce certification for either Administrator or Service Cloud is highly desired.

As Salesforce CRM Manager you will not be required to manage a team but be responsible for the management of the CRM itself.

The main responsibilities are:

• To provide solutions and improvements for current processes with the Salesforce CRM
• To provide rapid resolution to support tickets in a fast-moving environment.
• Occasionally present and advise of new functionality and improvements made to the Salesforce system to senior stakeholders and CRM users.
• Be involved in projects and driving those projects forward
• Drive improvements across CRM performance
• Create, enhance, and maintain automations using flows and process builder
• Troubleshoot operational issues, plan process changes, and fix root causes for technical business problems
• User account administration, new accounts, password changes, lockouts and territory creation
• Setup and run reports and dashboards

Our client operates on a hybrid working policy, offering 3 days in the office and 2 days remote and the offices are based in central London and have a really relaxed, flexible social office culture.

Please note, sponsorship is not available for this role.