Salesforce Business Analyst

Claranet; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider is seeking a Salesforce Business Analyst to optimize their Salesforce platform. The ideal candidate will have extensive experience in Salesforce, collaborating with various departments to gather requirements and implement effective solutions. This role offers competitive salary and comprehensive benefits, including health insurance and professional development opportunities.

Benefits

Competitive salary

Health insurance

Professional development opportunities

Flexible work arrangements

Qualifications

• Minimum 5 years’ experience as a Business Analyst, with at least 2 years focused on Salesforce Business Analysis.
• Good knowledge of Salesforce modules and best practices.
• Salesforce certifications are a plus.

Responsibilities

• Collaborating with stakeholders to analyze needs and gather requirements.
• Documenting requirements including workflows and user stories.
• Assisting with end-user training and providing implementation support.

Skills

Salesforce

CPQ

Revenue Cloud

Sales Cloud

Problem-solving

Education

Bachelor's degree in Computer Science

Bachelor's degree in IT

Job description

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Founded in 1996 during the dot.com bubble, our CEO Charles Nasser envisioned creating a truly customer-focused IT business. Since then, Claranet has evolved from a UK-based Internet Service Provider (ISP) to a leading business modernisation expert delivering solutions across 11+ countries.

At Claranet, we implement innovative technology solutions to solve our customers’ major business challenges. We are committed to understanding their issues, providing quick solutions, and making a lasting impact on their businesses.

We are agile, focused, and experienced in business modernisation. Our approach helps clients make significant strategic shifts, achieve financial savings, foster innovation, and build resilience. We continually invest in our people and the latest technologies, ensuring our customers have access to top talent and service.

In the UK, we employ over 500 staff across London, Gloucester, Warrington, Bristol, Leeds, and as remote workers.

The Salesforce Team, part of Group Information Systems (GIS), is responsible for the internal development, maintenance, support, and documentation of Salesforce platform functionalities, its ecosystem, and integrations with other Claranet systems.

Working for Claranet

We pride ourselves on going the extra mile for and with our employees. Our extensive benefits package includes a matching pension scheme, healthcare, dental, discounted gyms, and app-supported benefits. We foster a strong 'Team Claranet' spirit, supporting local charities, paid charity leave, and fundraising events. We are committed to diversity and inclusion, being founding members of TC4RE and members of Tech Talent Charter.

Our Vision

To become the most trusted technology solutions partner, renowned for excellence, impact, and delivering exceptional returns to our stakeholders.

Duties and Responsibilities

Position Overview

As a Business Analyst within the Salesforce team, you will act as the key interface between the business and the Salesforce team. You will leverage your expertise in Sales Cloud, CPQ, and Revenue Cloud to optimize our Salesforce platform, working closely with various departments to gather requirements, analyze processes, and implement solutions that meet organizational needs. Your responsibilities include:

• Collaborating with stakeholders to analyze needs and gather requirements.
• Providing recommendations to streamline processes and align with the Claranet framework.
• Documenting requirements, including page layouts, fields, workflows, user stories, and acceptance criteria.

With at least 5 years of experience as a Business Analyst, you will serve as a bridge between business and technical teams, translating concepts and managing Salesforce enhancement requests. You will perform testing, present solutions, and facilitate transitions.

Key Responsibilities

• Partner with the Salesforce team to determine optimal technical solutions.
• Understand and analyze business needs, define priorities, and maintain documentation.
• Assist with end-user training and provide support during implementation phases.
• Communicate with stakeholders regarding request statuses and timelines.
• Develop project schedules, reports, and documentation.
• Evaluate existing processes for improvements.
• Stay updated on industry trends and best practices.
• Create issue logs, schedule meetings, and document minutes.
• Contribute to team evolution through process enhancement, innovation, and proactive service quality improvements.
• Facilitate knowledge transfer via presentations and coaching.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• Minimum 5 years’ experience as a Business Analyst, with at least 2 years focused on Salesforce Business Analysis.
• Good knowledge of Salesforce, CPQ, Revenue Cloud, and Sales Cloud modules.
• Understanding of Salesforce best practices, data modeling, and security.
• Problem-solving skills and ability to work in a fast-paced environment.
• Salesforce certifications (e.g., Business Analyst, Administrator, Sales Cloud Consultant) are a plus.
• Excellent communication skills in English, both written and spoken.

Benefits

Our comprehensive benefits vary by country but include:

• Competitive salary
• Health insurance
• Professional development and continuous learning opportunities
• Flexible work arrangements and work-life balance support