Salesforce Application Support Developer

PPL PRS Limited; Leicester; Hybrid; GBP 33,000 - 59,000; Full time

Benefits offered by this job

Hybrid remote work

Company pension

Health and wellbeing programmes

Professional development opportunities

Additional leave

Job summary

PPL PRS Limited in Leicester is seeking an experienced Salesforce Engineer to deliver enhancements, automate processes, and support integrations. You will work with Apex, Flows, and Lightning components, while ensuring robust change control and production stability.

A strong background in BAU support, SLAs, and cross‑team collaboration is essential. The role emphasizes complex problem solving, stakeholder communication, and ongoing Salesforce platform optimization within a hybrid remote setup

Qualifications

• 3+ years of experience on Salesforce.
• Hands-on with Apex, Flows, Visualforce and Lightning Web Components.
• Experience supporting Salesforce integrations (API or middleware).
• Experience in support/BAU/operational environments.
• Strong troubleshooting in production systems.
• Salesforce Platform Developer I preferred; willing to certify.
• Familiar with Sales/Service/Experience Cloud.
• Experience with Agile or structured change processes.
• Strong analytical and time-management skills.
• Excellent written and verbal communication.

Responsibilities

• Deliver minor enhancements and fixes within Salesforce.
• Develop and maintain Salesforce solutions using Apex, Flows and Lightning components.
• Configure and maintain Salesforce features (objects, fields, rules, layouts, approvals).
• Ensure changes follow testing and deployment processes.
• Act as technical escalation for the Salesforce Support Team.
• Investigate and root-cause recurring incidents.
• Determine resolution scope between support andInternal DevTeam.
• Improve issue definitions and escalation clarity.
• Provide technical recommendations when escalating.
• Support and troubleshoot integrations between Salesforce and third‑party systems.
• Troubleshoot integration incidents and support Jitterbit integrations.
• Collaborate with admins and developers to resolve issues.
• Document fixes and knowledge in JIRA and Confluence.
• Translate issues into well-defined tasks with acceptance criteria.
• Share knowledge to raise team capability.
• Identify recurring issues and propose preventative improvements.
• Suggest improvements to tooling, monitoring, and stability.
• Stay current with Salesforce updates and best practices.

Skills

Salesforce

Apex

Flows

Lightning Web Components

Visualforce

API integrations

BAU/Support

Troubleshooting

Communication

Time management

Tools

JIRA

Confluence

Jitterbit

Certinia (FinancialForce)

CPQ

Pardot

Conga

Gearset

OwnBackup

Job description

Salary: £33,000 - 59,000 per year

Requirements

• 3+ years experience working on the Salesforce platform
• Hands-on experience with Salesforce configuration and development, including Apex, Flows, and Visualforce and/or Lightning Web Components
• Experience supporting or maintaining Salesforce integrations (API or middleware-based)
• Experience working within support, BAU, or operational environments
• Experience troubleshooting and fixing issues in production systems
• Salesforce Platform Developer I (strongly preferred) and ideally Platform Developer II, or equivalent experience and willingness to certify
• Familiarity with Sales Cloud, Service Cloud, and Experience Cloud
• Experience working with Agile or structured change management processes
• Strong analytical skills
• Effective time management skills and ability to prioritize tasks
• Excellent communication skills, both written and verbal
• Quick learner with a deep technical understanding
• Desirable:
• Experience with Jitterbit (highly desirable)
• Experience supporting platforms such as Certinia (FinancialForce), CPQ, Vonage, Pardot, Conga, Gearset, or OwnBackup
• Additional Salesforce certifications (e.g. Salesforce Administrator, Advanced Administrator, App Builder, Omnistudio)

Responsibilities

• Deliver minor enhancements, configuration changes, and bug fixes within Salesforce
• Develop and maintain Salesforce solutions using Apex, Flows, and Lightning components
• Configure and maintain Salesforce features, including custom objects, fields, validation rules, page layouts, approval processes, and installed packages
• Ensure fixes and enhancements follow agreed change control, testing, and deployment processes
• Act as a technical point of escalation for the Salesforce Application Support Team
• Assist with investigation and root cause analysis of recurring or complex incidents
• Determine when issues can be resolved within support vs escalated to the Internal Development Team
• Improve issue definitions and technical clarity before escalation to reduce rework
• Provide clear technical assessment and recommendations when escalating to the Internal Development Team
• Support and troubleshoot integrations between Salesforce and third‑party systems
• Troubleshoot and resolve integration‑related incidents
• Provide hands‑on support for Jitterbit integrations, including investigation and remediation of failures
• Work closely with Salesforce administrators and developers to resolve issues efficiently
• Document fixes, enhancements, and known issues using JIRA and Confluence
• Translate support issues into well‑defined technical tasks or user stories that clearly define acceptance criteria
• Share technical knowledge with the support team to raise overall capability
• Identify recurring issues and recommend preventative improvements
• Contribute ideas to improve support tooling, monitoring, and operational stability
• Remain current with Salesforce updates, features, and recommended practices

Technologies

• Apex
• API
• Cloud
• Confluence
• Support
• JIRA
• Lightning Web Components
• Pardot
• Salesforce
• Visualforce
• Web

More

We are a passionate team dedicated to transforming the music industry through The Music Licence. Our mission is to simplify the experience for our customers while ensuring that musicians, songwriters, rightsholders, and performers receive the rewards they deserve. We offer a hybrid remote working environment based in Leicester, LE1, along with attractive benefits including additional leave, a company pension, health and wellbeing programmes, and opportunities for professional development. Join us in creating unparalleled experiences with music at the forefront.