Salesforce Administrator & Integrations Specialist

Proactive Appointments; City Of London; Presencial; GBP 45.000 - 67.000; A tiempo parcial

Descripción de la vacante

Proactive Appointments is seeking an experienced Salesforce Administrator / Support Analyst to join an established technology team on a 3-month contract. The role is onsite in London initially with remote working available after, and focuses on hands-on support across Salesforce and integrated enterprise services.

You will diagnose issues, perform fault finding, and deliver resolutions across critical business systems, acting as escalation point and coordinating with third-party vendors.

Formación

• 2+ years proven Salesforce support experience in a complex environment.
• Hands-on troubleshooting of production Salesforce issues.
• Experience with highly integrated enterprise services and multi-system issues.
• Familiarity with Salesforce Inspector for data investigation.
• Experience with Salesforce integrations and APIs.

Responsabilidades

• Provide hands-on technical support, fault finding and incident resolution across Salesforce and connected enterprise services.
• Diagnose underlying technical issues and identify root causes.
• Support Salesforce CRM, reservations, voice services, integrations, payments and client-facing platforms.
• Work across complex integrations including MuleSoft to resolve issues across systems.
• Act as escalation point for Salesforce and connected systems.
• Provide and deploy updates, releases and system changes.
• Fulfil service requests, incidents and enhancements within SLAs and KPIs.
• Investigate issues across system integrations with internal teams to drive resolution.
• Collaborate with third-party vendors and service providers.
• Maintain incident records and technical documentation.
• Identify recurring issues and contribute to continuous improvement.
• Use Salesforce tools and diagnostics to resolve issues efficiently.

Conocimientos

Salesforce experience

Incident resolution

SLAs & KPIs

Analytical problem solving

Communication skills

Escalation point

Vendor coordination

MuleSoft exposure

Herramientas

Salesforce Inspector

MuleSoft

Salesforce CRM

Descripción del empleo

Proactive Appointments is seeking an experienced Salesforce Administrator / Support Analyst to join an established technology team on a 3-month contract. The role is onsite in London initially with remote working available after, and focuses on hands-on support across Salesforce and integrated enterprise services.

You will diagnose issues, perform fault finding, and deliver resolutions across critical business systems, acting as escalation point and coordinating with third-party vendors.