Salesforce Admin & Integrations Specialist

Proactive Appointments Ltd.; West of England; On-site; GBP 91,000 - 104,000; Full time

Benefits offered by this job

Remote work after initial period

London onsite initially

Job summary

Proactive Appointments Limited is seeking an experienced Salesforce Administrator / Support Analyst to join their technology team on an initial 3-month contract in London.

The role focuses on hands-on technical support across Salesforce and integrated enterprise services, including incident resolution, fault finding, and updates. Remote work is available after the initial onsite period.

Qualifications

• 2+ years’ proven experience supporting Salesforce in enterprise environments.
• Hands-on troubleshooting of Salesforce CRM and production issues.
• Experience with integrated enterprise services and multi-system issues.
• Experience using Salesforce Inspector for data analysis and incident resolution.
• Experience with Salesforce integrations and APIs.
• Knowledge of MuleSoft is highly desirable.

Responsibilities

• Provide hands-on technical support across Salesforce and connected enterprise services.
• Diagnose underlying technical issues and identify root causes, delivering resolutions to incidents and service requests.
• Support Salesforce CRM and related platforms (reservations, voice services, integrations, payments).
• Work across complex integrations, including MuleSoft, to investigate and resolve issues.
• Act as escalation point for Salesforce and connected systems.
• Maintain incident records and technical documentation.

Skills

Salesforce experience

Salesforce CRM

APIs

ITSM / SLAs

Vendor coordination

Communication

Root cause analysis

Escalation handling

Education

Salesforce certifications

Tools

Salesforce Inspector

MuleSoft

Job description

Proactive Appointments Limited is seeking an experienced Salesforce Administrator / Support Analyst to join their technology team on an initial 3-month contract in London.

The role focuses on hands-on technical support across Salesforce and integrated enterprise services, including incident resolution, fault finding, and updates. Remote work is available after the initial onsite period.