Salesforce Administrator | In-House IT, Multi-Entity Focus

UBT; Gloucester; On-site; GBP 27,000 - 37,000; Full time

Job summary

UBT in Gloucester seeks a Salesforce Administrator to operate and evolve its Salesforce platform (Sales Cloud and Marketing Cloud) across trading entities. Based in Gloucester with some travel to Henley, Colchester and Redditch, you will join the Group IT team reporting to the Head of IT.

You will manage users, reports and dashboards, drive adoption, and ensure governance, change control and documentation standards are met; occasional external development may be required.

Qualifications

• Proven experience as a Salesforce Administrator.
• Strong knowledge of Sales Cloud; hands-on Marketing Cloud experience.
• Excellent communication skills with non-technical stakeholders.
• In-house expert on governance, change control and documentation standards.
• Hands-on experience in a Salesforce greenfield implementation.
• Salesforce certifications as listed above.
• Experience integrating Salesforce with ERP systems (Sage 200, EFACS) or similar.
• Familiarity with Pardot, Tableau, CPQ or Salesforce‑integrated apps.
• Experience in multi-site or multi-entity environments.
• Ability to mentor junior staff.

Responsibilities

• Design, build, test and maintain automation using Flow, validation rules, approvals, and escalation rules.
• Configure and amend configurations; escalate bespoke development when needed.
• Administer Salesforce Sales Cloud and Marketing Cloud environments.
• Manage users, roles, profiles, sharing rules and data access.
• Maintain reports, dashboards, and analytics for sales and marketing teams.
• Operate within IT change control with rollback plans for high-risk work.
• Triage, prioritise and resolve user issues; escalate when required.
• Maintain a backlog of enhancements and defects; produce user guidance and training.

Skills

Salesforce Administration

Sales Cloud

Marketing Cloud

Stakeholder management

IT governance

Education

Salesforce certifications (Marketing Cloud Email Specialist, Administrator or Consultant)

Tools

Sage 200

EFACS

Pardot/Account Engagement

Tableau

CPQ

Job description

UBT in Gloucester seeks a Salesforce Administrator to operate and evolve its Salesforce platform (Sales Cloud and Marketing Cloud) across trading entities. Based in Gloucester with some travel to Henley, Colchester and Redditch, you will join the Group IT team reporting to the Head of IT.

You will manage users, reports and dashboards, drive adoption, and ensure governance, change control and documentation standards are met; occasional external development may be required.