Salesforce Administrator

Matthew James Group Ltd; Gloucester; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Permanent position

Ownership of Salesforce platform

Ambitious company growth plans

Job summary

Matthew James Group Ltd in Gloucester is seeking a hands-on Salesforce Administrator to take ownership of the day-to-day administration and support of its Salesforce platform. You will support ~100 users, handle queries, and implement configuration changes to meet business needs.

You will work with internal stakeholders and external specialists on larger developments, while maintaining documentation and user training. This is a permanent role based on-site in Gloucester.

Qualifications

• Hands-on experience as a Salesforce Administrator.
• Strong experience with Salesforce is essential.
• Experience making configuration changes and providing user support.
• Knowledge of Salesforce Sales Cloud is required.
• Experience with workflows and Salesforce Flow.
• Comfort dealing with non-technical stakeholders and users.
• Marketing Cloud experience is beneficial.
• Salesforce Administrator certification is advantageous.
• Sage 200 integration experience would be useful.

Responsibilities

• Provide day-to-day Salesforce administration and first-line user support.
• Manage users, permissions, profiles and access.
• Make field, configuration and workflow changes.
• Build and maintain Salesforce Flow automation, validation rules and approvals.
• Maintain reports, dashboards and list views.
• Support Salesforce Sales Cloud and Marketing Cloud.
• Investigate and resolve Salesforce issues.
• Liaise with internal stakeholders to gather requirements and implement changes.
• Coordinate with external Salesforce specialists for larger developments.
• Maintain system documentation and train users.

Skills

Salesforce

Sales Cloud

Marketing Cloud

Salesforce Flow

Workflows

Reports & Dashboards

Tools

Sage 200

Job description

Salesforce Administrator | Salesforce | CRM | Sales Cloud | Gloucester | £32,000

A Salesforce Administrator is required to join a successful Engineering business at an exciting time to take ownership of the day-to-day administration and support of its Salesforce platform.

This is an exciting, hands-on role supporting approximately 100 users and bringing first-line Salesforce capability in-house. You will deal with user queries, make configuration changes, maintain workflows and ensure the platform continues to meet the needs of the wider business.

The Salesforce Administrator will be responsible for:

• Providing day-to-day Salesforce administration and first-line user support
• Managing users, permissions, profiles and access
• Making field, configuration and workflow changes
• Building and maintaining Salesforce Flow automation, validation rules and approval processes
• Maintaining reports, dashboards and list views
• Supporting Salesforce Sales Cloud and Marketing Cloud
• Investigating and resolving Salesforce issues
• Working with internal stakeholders to understand requirements and implement appropriate changes
• Liaising with external Salesforce specialists where larger or more complex development is required
• Maintaining system documentation and supporting users with training and guidance

The ideal Salesforce Administrator will have:

• Previous hands-on experience working as a Salesforce Administrator
• Strong Salesforce experience. This is essential
• Experience making configuration changes and providing user support
• Good knowledge of Salesforce Sales Cloud
• Experience with workflows / Salesforce Flow
• Confidence dealing directly with users and non-technical stakeholders
• A practical, self-sufficient approach to problem solving
• Marketing Cloud experience would be beneficial
• Salesforce Administrator certification would be advantageous
• Previous Sage / Sage 200 integration experience would also be useful

In return, the Salesforce Administrator will receive:

• £32,000 salary
• Permanent position
• Opportunity to take ownership of an important Salesforce platform as capability is brought in-house
• The chance to join a growing group with ambitious plans over the coming years