Salesforce Administrator

MSite; Liverpool; On-site; GBP 50,000 - 55,000; Full time

Job summary

MSite in Liverpool is seeking a Salesforce Admin to join our team on a full-time, permanent basis. The role supports day-to-day administration and improvement of our Salesforce environment, with a focus on configuration, user support and Flow automation.

You will work with users to gather requirements, build and test changes, create reports and dashboards, and assist with Marketing Cloud and Finance-related configuration.

Qualifications

• Proven experience administering Salesforce and supporting users.
• Experience designing, building, testing and troubleshooting Salesforce flows and declarative config.
• Experience managing Salesforce security, access and sharing for routine requirements.
• Experience with objects, fields, record types, page layouts and validation rules.
• Experience creating reports and dashboards for business users.
• Experience using SOQL and Salesforce data tools.
• Experience data imports, data quality and troubleshooting.
• Experience gathering requirements and translating them into Salesforce solutions.
• Experience creating test scenarios, supporting user acceptance testing and resolving defects.
• Experience creating reports and dashboards for business users.

Responsibilities

• Handle routine Salesforce administration and support after onboarding.
• Design, build, test and troubleshoot Salesforce flows and declarative configuration.
• Gather and clarify requirements from users.
• Create useful reports and dashboards to answer business questions.
• Test changes and support user acceptance testing.
• Recognise when escalation is required to an architect or developer.
• Support day-to-day Marketing Cloud Advanced administration and related processes.
• Support finance-related Salesforce configuration, including products and price books.

Skills

Salesforce administration

Salesforce flows

Security & sharing

Objects & fields

Reports & dashboards

SOQL

Data imports & quality

Requirements gathering

Testing & UAT

User training

Escalation awareness

Job description

MSite has an exciting opportunity for a Salesforce Admin to join our team working in Liverpool. You will join us on a full time, permanent basis, and in return, you will receive a competitive salary of £50,000 - £55,000 per annum.

The Salesforce Administrator will support the day-to-day running and continued improvement of the organisation's Salesforce environment.

The role combines operational administration, user support and the delivery of solutions using Salesforce Flow and standard configuration. The successful candidate will work directly with users to understand requirements, investigate issues, build and test changes, and help people use Salesforce effectively.

The role will work across a broad Salesforce estate. Strong core Salesforce administration and declarative skills are more important than previous experience with every product we use.

After Onboarding

• Handle routine Salesforce administration and support.
• Design, build, test and troubleshoot Salesforce flows and other declarative configuration.
• Gather and clarify requirements.
• Create useful reports and dashboards.
• Test changes and support users through user acceptance testing.
• Recognise when a change is high-risk, code-related or requires architectural input, and elevate it at the right point.

Operational Support

• Handle user requests, day-to-day issues and configuration-related defects.
• Manage users, profiles, permission sets, roles, queues, sharing rules and access.
• Create and update reports and dashboards.
• Investigate automation, data, access and reporting issues.
• Use SOQL to investigate and validate Salesforce data.
• Maintain objects, fields, record types, page layouts, validation rules and other configuration.
• Answer user questions and help people use Salesforce effectively.
• Provide user training and guidance, including training for engineering teams where needed.
• Support day-to-day Marketing Cloud Advanced administration, including segments, campaigns and emails.
• Support finance-related Salesforce configuration, including products, price books and related processes.

Salesforce Delivery

• Build straightforward and moderately complex solutions using Salesforce standard configuration and declarative tools.
• Design, build, test and troubleshoot Salesforce flows.
• Configure custom objects and fields.
• Create validation rules, record types and page layouts.
• Configure profiles, permission sets, roles and sharing rules.
• Build approval processes and other standard automation.
• Create reports and dashboards that answer business questions.
• Test changes thoroughly and support user acceptance testing.
• Recognise when developer or architectural input is required.

Requirements Gathering and Testing

• Work directly with users to understand the business problem behind a request.
• Ask questions and clarify requirements rather than simply building the solution first suggested.
• Assess which users, data, processes and existing functionality may be affected.
• Work with users to define clear acceptance criteria.
• Support users during testing and respond to defects or feedback.
• Confirm that the delivered solution meets the agreed requirement.

What You Bring To The Table as our Salesforce Admin

Essential Skills

• Salesforce administration and configuration
• Designing, building, testing and troubleshooting Salesforce flows
• Salesforce security, permissions and sharing
• Objects, fields, record types, page layouts and validation rules
• Reports and dashboards
• SOQL for data investigation
• Data imports, data quality and troubleshooting
• Requirements gathering and impact analysis
• Testing, acceptance criteria and user acceptance testing
• User support, guidance and training
• Ability to recognise when technical escalation is required

Essential Experience

• Practical experience administering Salesforce and supporting users.
• Experience designing, building, testing and troubleshooting Salesforce flows and other declarative configuration.
• Experience managing Salesforce security, access and sharing for routine requirements.
• Experience investigating configuration, automation, data and reporting issues.
• Experience gathering requirements and translating them into suitable Salesforce solutions.
• Experience creating test scenarios, supporting user acceptance testing and resolving defects.
• Experience creating reports and dashboards for business users.
• Experience using SOQL and Salesforce data tools.

Candidates are not expected to hold several consultant certifications. Relevant practical experience should be considered alongside certification.