Salesforce Administrator

The Methodist Church in Britain; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Pension contributions

25 days annual leave + holidays

Flexible working hours

Life assurance 3x salary

Coaching and mentoring

Season ticket loan

Cycle loan scheme

Deposit loan scheme

Volunteering days

Employee assistance programme

Job summary

Frontline is seeking a Salesforce Administrator to join the Salesforce team within the Operations department. The role configures, maintains and improves Frontline's heavily customised Salesforce instance and integrations, turning requirements from programme, partnerships, fundraising and delivery teams into flows, reports and dashboards.

The position is hybrid with two days a week in the London office. A 30-hour, four-day week will be considered.

Qualifications

• Certified Salesforce Platform Administrator certification.
• Two years’ experience in a dedicated Salesforce Administrator role covering administration, configuration, troubleshooting and user support.
• Hands-on experience building and maintaining Salesforce Flow automation, including debugging and optimising flows.
• Managing users, profiles, permission sets, roles, sharing rules and field-level security.
• Data management, including imports and exports, deduplication, data quality and data integrity.
• Experience with FormAssembly, Jira and full-cycle project management.

Responsibilities

• Configure new and existing admin features, including user management, security, custom objects, page layouts, validation rules, approval processes and flows.
• Translate business requirements from programme, partnerships, fundraising and delivery teams into Salesforce solutions, including automated workflows, reports, dashboards, data models and user-facing tools.
• Provide ongoing technical support to more than 100 Salesforce users, resolving issues promptly and fully.
• Support other systems as the organisation needs, such as FormAssembly, Marketing Cloud, API integrations and DocuSign.
• Partner with internal stakeholders to identify, drive and build improvements and system customisation.
• Create and maintain reports, dashboards, Lightning email templates and technical and user documentation.
• Recommend ways to use Salesforce to improve processes and productivity as the organisation scales.
• Keep up to date with Salesforce and other software releases, features and best practice.

Skills

Salesforce administration

Flow automation

User management

Data management

Analytical skills

Education

Salesforce Platform Administrator Certification

Tools

Jira

FormAssembly

Job description

This Salesforce Administrator sits in the Salesforce team within Frontline's Operations department, which supports programmes for social workers and leaders. The post configures, maintains and improves Frontline's heavily customised Salesforce instance and its integrations, and turns requirements from programme, partnerships, fundraising and delivery teams into flows, reports and dashboards. It is hybrid, with two days a week in the London office, and a 30-hour, four-day week will be considered. Two years' dedicated administrator experience and the Platform Administrator certification decide fit.

What the job involves

• Configure new and existing admin features, including user management, security, custom objects, page layouts, validation rules, approval processes and flows
• Translate business requirements from programme, partnerships, fundraising and delivery teams into Salesforce solutions, including automated workflows, reports, dashboards, data models and user-facing tools
• Provide ongoing technical support to more than 100 Salesforce users, resolving issues promptly and fully
• Support other systems as the organisation needs, such as FormAssembly, Marketing Cloud, API integrations and DocuSign
• Partner with internal stakeholders to identify, drive and build improvements and system customisation
• Create and maintain reports, dashboards, Lightning email templates and technical and user documentation
• Recommend ways to use Salesforce to improve processes and productivity as the organisation scales
• Keep up to date with Salesforce and other software releases, features and best practice

What’s required

Qualifications

• Certified Salesforce Platform Administrator (previously Salesforce Administrator)

Experience

• Two years' experience in a dedicated Salesforce Administrator role covering administration, configuration, troubleshooting and user support
• Hands-on experience building and maintaining Salesforce Flow automation, including debugging and optimising flows
• Managing users, profiles, permission sets, roles, sharing rules and field-level security
• Data management, including imports and exports, deduplication, data quality and data integrity
• Experience with FormAssembly, Jira and full-cycle project management

Skills & knowledge

• Knowledge of upcoming Salesforce releases and features
• Analytical and troubleshooting skills with close attention to detail
• Explaining technical ideas to colleagues with less expertise
• Identifying and prioritising requirements across the organisation and communicating them
• Curiosity and asking questions rather than settling for easy answers
• Commitment to using technology and data for organisational efficiency and social good

What’s offered

• Competitive pension employer contribution
• 25 days annual leave plus bank holidays, with the office closed 25 December to 1 January
• Option to buy up to five days' annual leave a year
• Flexible working hours
• Life assurance of three times salary
• Personal coaching and mentoring
• Interest-free loan for season tickets, cycle loan scheme and deposit loan scheme
• Volunteering days and employee assistance programme