Hybrid Salesforce Administrator | Flexible Hours & Impact

The Methodist Church in Britain; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Pension contributions

25 days annual leave + holidays

Flexible working hours

Life assurance 3x salary

Coaching and mentoring

Season ticket loan

Cycle loan scheme

Deposit loan scheme

Volunteering days

Employee assistance programme

Job summary

Frontline is seeking a Salesforce Administrator to join the Salesforce team within the Operations department. The role configures, maintains and improves Frontline's heavily customised Salesforce instance and integrations, turning requirements from programme, partnerships, fundraising and delivery teams into flows, reports and dashboards.

The position is hybrid with two days a week in the London office. A 30-hour, four-day week will be considered.

Qualifications

• Certified Salesforce Platform Administrator certification.
• Two years’ experience in a dedicated Salesforce Administrator role covering administration, configuration, troubleshooting and user support.
• Hands-on experience building and maintaining Salesforce Flow automation, including debugging and optimising flows.
• Managing users, profiles, permission sets, roles, sharing rules and field-level security.
• Data management, including imports and exports, deduplication, data quality and data integrity.
• Experience with FormAssembly, Jira and full-cycle project management.

Responsibilities

• Configure new and existing admin features, including user management, security, custom objects, page layouts, validation rules, approval processes and flows.
• Translate business requirements from programme, partnerships, fundraising and delivery teams into Salesforce solutions, including automated workflows, reports, dashboards, data models and user-facing tools.
• Provide ongoing technical support to more than 100 Salesforce users, resolving issues promptly and fully.
• Support other systems as the organisation needs, such as FormAssembly, Marketing Cloud, API integrations and DocuSign.
• Partner with internal stakeholders to identify, drive and build improvements and system customisation.
• Create and maintain reports, dashboards, Lightning email templates and technical and user documentation.
• Recommend ways to use Salesforce to improve processes and productivity as the organisation scales.
• Keep up to date with Salesforce and other software releases, features and best practice.

Skills

Salesforce administration

Flow automation

User management

Data management

Analytical skills

Education

Salesforce Platform Administrator Certification

Tools

Jira

FormAssembly

Job description

Frontline is seeking a Salesforce Administrator to join the Salesforce team within the Operations department. The role configures, maintains and improves Frontline's heavily customised Salesforce instance and integrations, turning requirements from programme, partnerships, fundraising and delivery teams into flows, reports and dashboards.

The position is hybrid with two days a week in the London office. A 30-hour, four-day week will be considered.