Salesforce Admin

Owen Daniels; Saul; On-site; GBP 45,000 - 65,000; Full time

Job summary

Owen Daniels is seeking a Salesforce Administrator for a permanent role in Gloucester. You will build and maintain Salesforce solutions using flows, validation rules, approvals, and other declarative tools, while resolving issues by identifying root causes and applying configuration changes where possible.

Responsibilities include administering Sales Cloud and Marketing Cloud, managing users, permissions, security, reports, dashboards, and data access; coordinating releases and changes;

Qualifications

• Proven experience as a Salesforce Administrator with strong platform knowledge.
• Hands-on expertise in Salesforce Sales Cloud and working knowledge of Marketing Cloud.
• Strong communication skills and ability to engage with technical and non-technical stakeholders.
• Business-focused approach translating requirements into Salesforce solutions.
• Experience with IT governance, change control, and documentation.

Responsibilities

• Build and maintain Salesforce solutions using declarative tools and resolve issues by identifying root causes and applying configuration changes where possible.
• Administer and configure Salesforce (Sales Cloud and Marketing Cloud), managing users, permissions, security, reports, dashboards and data access.
• Manage releases, changes, and support, following IT change control processes, handling incidents, maintaining enhancement backlogs, and escalating issues when required.
• Collaborate with business stakeholders to gather requirements, deliver scalable Salesforce solutions, provide user training, and challenge requests that could negatively impact the platform.
• Maintain documentation and governance, ensuring system documentation, process maps, and configuration records are accurate.

Skills

Salesforce Administration

Sales Cloud

Marketing Cloud

Stakeholder communication

IT governance

Job description

Salesforce Admin

Permanent

Monday – Friday 8am – 5pm

Gloucester

Job Description

• Build and maintainSalesforce solutionsusingFlows, validation rules, approvals, and otherdeclarative tools, resolvingissues by identifyingroot causes andmaking configuration changeswhere possible.
• Administer and configureSalesforce(Sales Cloud andMarketing Cloud), managingusers, permissions, security, reports, dashboards, anddata access.
• Manage releases, changes, and support, following IT changecontrol processes, handlingincidents, maintainingenhancementbacklogs, and escalatingissues when required.
• Collaborate with businessstakeholdersto gather requirements, deliver scalable Salesforcesolutions, provide usertraining, and challengerequests that couldnegatively impact theplatform.
• Maintain documentation andgovernance, ensuring system documentation, process maps, andconfiguration records areaccurate and supportingother IT responsibilitiesas required.

Essential Experience/Skills/Qualifications

• Proven experienceas a SalesforceAdministrator withstrong platform knowledge.
• Hands‑on expertisein Salesforce SalesCloud and workingknowledge of MarketingCloud.
• Strong communication skills, able to engageeffectively with bothtechnical and non-technical stakeholders.
• Business‑focused approach, translating requirementsinto practical Salesforcesolutions.
• Experience working withinIT governance, including change control, documentation, and bestpractices.