Sales Team Manager

Northgate Insurance Services; Peterlee; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Salary

Annual Leave

Pension

Financial Benefits

Wellbeing & Lifestyle Services

Community & Culture

Motoring Benefits

Stream

Job summary

Northgate Insurance Services is seeking an experienced Team Manager for our Peterlee contact centre. You will lead a team of sales advisers, coaching them to deliver excellent customer outcomes and hit key performance targets, while acting as a primary escalation point for customers.

The role includes regular 1:1s, coaching, training, and quality monitoring to foster a supportive, high-performance culture aligned with our values.

Qualifications

• 2+ years of experience in a management role within a contact centre.
• Strong leadership and people development skills.
• Customer-focused mindset with proven coaching abilities.
• Excellent time management and organisational skills.
• Clear communication and decision-making in a fast-paced environment.

Responsibilities

• Lead, support and develop a team of sales advisers to achieve KPIs and deliver great customer outcomes.
• Provide regular coaching, 1:1s, training and performance feedback.
• Act as escalation point for customer issues and ensure fair outcomes in line with values.
• Monitor quality, provide feedback, and support day-to-day performance.

Skills

People management

Customer service

Coaching

Time management

Communication

Decision making

Motor insurance knowledge

Job description

This is an exciting opportunity for an ambitious and experienced people leader to join Northgate Insurance Services, one of the UK’s leading providers of bespoke accident claims and mobility services for motorists, based at our contact centre in Peterlee.

As a Team Manager, you will lead, support and develop a motivated team of sales advisors, helping them deliver excellent customer outcomes while achieving key performance goals. You will do this through regular one-to-ones, coaching, training, quality monitoring, performance feedback and day-to-day support.

You will also act as a key escalation point for our diverse customer base, ensuring customer satisfaction, clear communication and fair outcomes remain at the heart of every decision, in line with our values.

Join us as a Team Manager and enjoy some outstanding benefits…

Of course, there’s a great basic salary, but that’s just the beginning. Our most popular benefits include:

Salary - £29,283 - £32,670 per annum, based on experience, enhanced by a monthly performance bonus.

Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. You’ll also receive public holidays and an extra day off to celebrate your birthday.

Pension - Employer contributions of 3%.

Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme offering £1,000 per referral, and our Benefits App with discounts and cashback at leading retailers including Tesco, Asda, Currys, B&Q and Wickes.

Wellbeing & Lifestyle Services - Access our colleague assistance programme, including a 24/7 GP service, mental health support and physiotherapy, plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.

Community & Culture - We foster a welcoming and inclusive community that celebrates cultural events and holidays, helping everyone feel part of our work family. You’ll also enjoy regular onsite visits from vendors and free, secure parking for a hassle-free commute.

Motoring Benefits - Take advantage of exclusive colleague vehicle-leasing schemes, discounted repairs and reduced rates on weekend car and van hire.

Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About you

We’re looking for someone who is confident leading people, passionate about delivering great customer service and able to create an environment where colleagues feel supported, engaged and motivated to perform at their best.

To succeed in this role, you’ll ideally bring:

• At least 2 years’ experience working at a similar management level within a contact centre environment.
• A professional and pragmatic approach, with people at the heart of everything you do.
• A strong customer service ethos and the ability to make balanced decisions that support both customers and colleagues.
• The ability to lead, coach and develop a team, creating a positive culture where people feel involved and engaged.
• Excellent time management skills and the ability to work effectively in a fast-paced environment.
• Strong organisational, communication and problem-solving skills.
• Ideally, experience within motor insurance, accident management or claims handling.

About Us

You may not know the Northgate Insurance Services name, but it is likely we have helped someone you know. We are the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.