Total Loss Administrator

FMG; Huddersfield; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Quarterly bonus

Pension scheme

Annual leave + birthdays

Job summary

FMG is hiring a Total Loss Administrator in Huddersfield. You will schedule vehicle inspections, review and decide on claims, and liaise with engineers, insurers, and repair networks. The role emphasizes proactive claim handling, customer focus, and efficient processes to speed settlements.

Starting salary is around £24,854 per year with a comprehensive benefits package and a bonus scheme. Training is provided; prior insurance experience is helpful but not required.

Qualifications

• Self-motivated with an eye for detail and problem-solving.
• Excellent communicator with strong questioning and listening skills and negotiation abilities.
• Proficient with computers, including bespoke systems and Microsoft packages.
• Insurance industry experience is advantageous but training will be provided.

Responsibilities

• Schedule vehicle inspections promptly and review claims.
• Make decisions on claims while collaborating with in-house engineers.
• Manage claims efficiently and maintain high levels of customer service while communicating with repair networks, insurers, fleets and third-party customers.

Skills

Customer service

Attention to detail

Problem solving

Communication

Negotiation

MS Office

Bespoke systems

Phone handling

Tools

Bespoke systems

Microsoft Office

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Reference: AUG20268684

Expiry date: 2026-09-04 11:05:00.000

Location: Huddersfield

Benefits: Quarterly bonus

Location: Huddersfield
Salary: £24,854
Working hours:37.5/ week. Monday-Friday between 8:00-17:00

Are you a passionate about Customer Service with a keen eye for detail? Do you want to be part of a forward-thinking company that can offer a range of exciting career opportunities?

Joining our team as a Total Loss Administrator, you'll ensure vehicle inspections are scheduled promptly, reviewing claims, and making decisions while working closely with our in-house engineers. With a proactive approach, you'll manage claims efficiently, engage in challenging conversations with our repair network, insurers, fleet, and third-party customers, and tailor processes for optimal client satisfaction. Your inventive solutions will expedite claims settlements while maintaining exceptional customer service standards.

Join FMG as a Total Loss Administrator and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Salary -Starting from £24,854.98 per annum with opportunity to increase as your experience grows, enhanced by a generous bonus scheme based on your individual and business performance.
Annual Leave -Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
Pension -Employer contributions of 3%
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community - Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About You

• You’ll be self-motivated, with an eye for detail and proven problem-solving skills.
• You’ll gain genuine satisfaction from finding ways to continually provide exceptional customer service.
• You’re an outstanding communicator, have strong questioning and listening skills, together with excellent negotiation skills.
• You’re able to challenge information to get the best result for our customer whilst quickly developing rapport with customers and suppliers over the phone.
• You’re comfortable working on computers, including the use of bespoke systems along with Microsoft packages.
• Experience in the insurance industry would be advantageous but is not essential as all training will be provided.

About Us

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.