Sales Team Leader – Hybrid, Cruise Brand Impact

Carnival Corporation; England; Hybrid; GBP 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Employee Discounted Cruising

Annual bonus

Learning & Development opportunities

25 days leave + holidays

Private medical & dental insurance

Zusammenfassung

Carnival UK is seeking a Team Leader, Sales to lead a Contact Centre Sales Team, coaching colleagues to deliver guest service excellence and achieve KPIs. Hybrid role with up to two days from home, reporting to the CCO Sales Manager and contributing to sales strategies that lift conversions and revenue.

The role requires leadership experience, a sales background, and strong communication skills to influence stakeholders across the business.

Qualifikationen

• Experience leading or managing a team.
• Background in sales with a customer service focus.
• Proven ability to handle escalations and resolve issues.
• Confident written and verbal communication, able to influence stakeholders.

Aufgaben

• Oversee the day-to-day running of a Contact Centre Sales Team and drive KPI delivery.
• Collaborate with the CCO Sales Manager to implement sales strategies that boost conversion and revenue.
• Manage team performance through reviews, 1:1s, team meetings, and calibration of calls.
• Own guest escalations and pre-cruise complaints to resolution and drive improvements.

Kenntnisse

Leadership experience

Sales background

Customer service

Escalation handling

Stakeholder communication

Jobbeschreibung

Carnival UK is seeking a Team Leader, Sales to lead a Contact Centre Sales Team, coaching colleagues to deliver guest service excellence and achieve KPIs. Hybrid role with up to two days from home, reporting to the CCO Sales Manager and contributing to sales strategies that lift conversions and revenue.

The role requires leadership experience, a sales background, and strong communication skills to influence stakeholders across the business.