Hybrid Cruise Sales Team Leader

Carnival UK (P&O Cruises & Cunard); Southampton; Hybrid; GBP 28.000 - 40.000; Vollzeit

Benefits dieser Stelle

Employee Discounted Cruising + Friends

Annual bonus

Extensive learning and development

Minimum 25 days leave + holiday scheme

Company paid private medical andDental

Zusammenfassung

Carnival UK is seeking a Team Leader, Sales for its Contact Centre Operations. You will lead a Sales team, coach colleagues to deliver guest service and achieve KPIs, and collaborate with the CCO Sales Manager to drive conversion, consent, revenue and brand share.

This is a full-time role, based in the United Kingdom with hybrid work offering up to two days from home, and a path from CUK15 to CUK1 within the organisation.

Qualifikationen

• Previous experience in a leadership or management role, with the ability to coach, motivate and support others.
• A sales background and experience of working within a customer service team.
• Proven success in handling escalations and solving problems proactively.
• Confident written and verbal communication skills, with the ability to work collaboratively and influence stakeholders at all levels.

Aufgaben

• Oversee day-to-day running of a Contact Centre Sales Team, motivate, develop and coach colleagues to deliver guest service and meet KPIs.
• Work with CCO Sales Manager to implement strategies that boost conversion, consent, revenue and brand share.
• Manage team performance through reviews, 1:1s, meetings, call monitoring and calibration; identify training needs.
• Own guest escalations and pre-cruise complaints through to resolution; use feedback to drive improvements.

Kenntnisse

Leadership

Sales background

Customer service

Jobbeschreibung

Carnival UK is seeking a Team Leader, Sales for its Contact Centre Operations. You will lead a Sales team, coach colleagues to deliver guest service and achieve KPIs, and collaborate with the CCO Sales Manager to drive conversion, consent, revenue and brand share.

This is a full-time role, based in the United Kingdom with hybrid work offering up to two days from home, and a path from CUK15 to CUK1 within the organisation.