Sales Support Supervisor

CMR Recruitment Ltd; Edenthorpe; On-site; GBP 29,000 - 38,000; Full time

Job summary

CMR Recruitment Ltd is seeking an experienced Sales Support Supervisor for a leading supplier of construction consumables and equipment across the UK. The role involves handling customer enquiries, quotations and problem solving while guiding a small Internal Sales team.

The successful candidate will combine commercial acumen with strong customer service, manage multiple tasks in a fast-paced environment and drive sales growth.

Qualifications

• Strong commercial awareness with ability to judge pricing and margins.
• Customer-focused and solution-driven with a passion for service excellence.
• Proactive in pursuing opportunities and closing sales.
• Experience in leading or coaching a small internal sales team.
• Highly organised with ability to manage multiple enquiries and priorities.

Responsibilities

• Manage inbound customer enquiries, provide quotations, product advice and high levels of service.
• Take ownership of complex and high-value enquiries, using commercial judgement to maximise opportunities while protecting margin.
• Proactively follow up quotations and enquiries to convert opportunities into orders and strengthen relationships.
• Build relationships with suppliers to source products, negotiate terms and resolve issues.
• Lead, support and develop a small Internal Sales team, providing guidance and product knowledge.

Skills

Commercial awareness

Customer focus

Sales orientation

Leadership

Organisation

Job description

We are seeking an experienced Sales Support Supervisor to join our client, a leading supplier of construction consumables and equipment, supplying major contractors and national housebuilders across the UK.

This is a hands-on leadership role, ideal for a commercially minded sales professional who enjoys being at the centre of the action. You'll remain actively involved in customer enquiries, quotations and problem solving while providing day-to-day support and guidance to a small Internal Sales team.

The responsibilities of the Sales Support Supervisor include but are not limited to the following:

• Manage inbound customer enquiries, providing quotations, product advice and a high level of customer service.
• Take ownership of complex and high-value enquiries, using commercial judgement to maximise sales opportunities while protecting margin.
• Proactively follow up quotations and customer enquiries to convert opportunities into orders and strengthen customer relationships.
• Build effective relationships with suppliers to source products, negotiate commercial terms and resolve customer issues.
• Lead, support and develop a small Internal Sales team, acting as a key point of contact for guidance, coaching and product knowledge.

Skills, Experience & Key Candidate Attributes of the Sales Support Supervisor:

• Strong commercial awareness with the confidence to make decisions around pricing, profitability and customer opportunities.
• Customer focused and solutions driven, with a genuine passion for delivering excellent service.
• Proactive and sales orientated, with the drive to follow up opportunities and secure business.
• Highly organised, capable of managing multiple enquiries and priorities within a fast-paced environment.
• A natural leader who enjoys supporting colleagues, sharing knowledge and leading by example.

If you are a commercially minded Sales Support Supervisor who enjoys leading from the front, developing others and helping customers while driving business growth, we'd love to hear from you.