Sales Support Specialist — Temp-to-Perm

Osborne Appointments; Hatfield; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Temp-to-perm opportunity

Collaborative working environment

Opportunity to develop sales and CS技能

Potential for long-term career growth

Job summary

Osborne Appointments is seeking a Sales Support professional to join the team on a temp-to-perm basis in Hatfield. The role offers full-time hours and a supportive environment for developing sales and customer service skills.

You will process orders, manage accounts, handle enquiries and collaborate across departments to ensure accurate, timely service for customers both online and by phone. This is a hands-on role with potential for long-term progression.

Qualifications

• Excellent customer service and communication skills.
• Good general administration and organisational abilities.
• Ability to work accurately under pressure and meet deadlines.

Responsibilities

• Process and enter customer purchase orders accurately.
• Set up new products and assign product numbers within the database.
• Respond to customer enquiries regarding previous orders and account information.
• Process exchange and special orders.
• Review and maintain accurate customer accounts.
• Handle customer questions and concerns, providing helpful and timely solutions.
• Support customers by phone, email and in person.
• Print shipping labels and generate billing invoices when required.
• Assist with marketing requests, internet orders and other special-order activities.
• Contact web customers to provide assistance and complete registrations.
• Build and maintain strong customer relationships through proactive communication.
• Carry out customer care surveys and follow up where required.
• Undertake any other duties as assigned.

Skills

Customer service

Administration

Communication

Organisational skills

Problem solving

Teamwork

Tools

MS Office

Job description

Osborne Appointments is seeking a Sales Support professional to join the team on a temp-to-perm basis in Hatfield. The role offers full-time hours and a supportive environment for developing sales and customer service skills.

You will process orders, manage accounts, handle enquiries and collaborate across departments to ensure accurate, timely service for customers both online and by phone. This is a hands-on role with potential for long-term progression.