Sales Support Specialist (3-Month Contract)

EMEA3 Recruitment; Swindon; On-site; GBP 30,455,000 - 41,203,000; Full time

Job summary

Nationwide is seeking a Sales Support Operative for a 3-month contract at the Hawksworth Centre, Swindon. You will handle high-volume tasks, process customer instructions, and ensure all production and MI are completed to a high standard, within strict service levels.

You will maintain product knowledge, promote best practices, and work to improve the customer experience while complying with FCA regulations and data security policies.

Qualifications

• Follow standard processes and procedures, adhering to company policy.
• Manage a high workload on a daily basis.
• Ensure compliance with internal controls and external regulations.
• Demonstrate proficient IT skills, adapt to multiple applications across processes.
• Work well within a department to handle multiple customer requests.
• Attention to detail and data accuracy are essential.

Responsibilities

• Fulfilling and dispatching all tasks to a high standard within SLA and deadlines.
• Ensure all production and mailing MI is completed.
• Understand and process customer instructions within service levels and quality expectations.
• Maintain product, process and systems knowledge and ensure contact with customers is with integrity.
• Identify improvements to deliver value and enhance customer experience.
• Promote best practice and share with others to service customers' needs promptly.
• Demonstrate customer-focused behaviors to meet key objectives.
• Adhere to FCA and regulatory standards and data security policies.
• Demonstrate risk awareness in responsibilities.

Skills

Process adherence

Workload management

Compliance

IT skills

Team collaboration

Attention to detail

Tools

MS Office

Job description

Nationwide is seeking a Sales Support Operative for a 3-month contract at the Hawksworth Centre, Swindon. You will handle high-volume tasks, process customer instructions, and ensure all production and MI are completed to a high standard, within strict service levels.

You will maintain product knowledge, promote best practices, and work to improve the customer experience while complying with FCA regulations and data security policies.