Sales Support Operative

EMEA3 Recruitment; Swindon; On-site; GBP 30,455,000 - 41,203,000; Full time

Job summary

Nationwide is seeking a Sales Support Operative for a 3-month contract at the Hawksworth Centre, Swindon. You will handle high-volume tasks, process customer instructions, and ensure all production and MI are completed to a high standard, within strict service levels.

You will maintain product knowledge, promote best practices, and work to improve the customer experience while complying with FCA regulations and data security policies.

Qualifications

• Follow standard processes and procedures, adhering to company policy.
• Manage a high workload on a daily basis.
• Ensure compliance with internal controls and external regulations.
• Demonstrate proficient IT skills, adapt to multiple applications across processes.
• Work well within a department to handle multiple customer requests.
• Attention to detail and data accuracy are essential.

Responsibilities

• Fulfilling and dispatching all tasks to a high standard within SLA and deadlines.
• Ensure all production and mailing MI is completed.
• Understand and process customer instructions within service levels and quality expectations.
• Maintain product, process and systems knowledge and ensure contact with customers is with integrity.
• Identify improvements to deliver value and enhance customer experience.
• Promote best practice and share with others to service customers' needs promptly.
• Demonstrate customer-focused behaviors to meet key objectives.
• Adhere to FCA and regulatory standards and data security policies.
• Demonstrate risk awareness in responsibilities.

Skills

Process adherence

Workload management

Compliance

IT skills

Team collaboration

Attention to detail

Tools

MS Office

Job description

On behalf ofNationwide,AMS are seeking anSales Support Operativeon an initial 3-month contract, with thepossibility of extension, working within Nationwide’s Hawksworth Centre, Swindon.

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose:

Banking – but fairer, more rewarding, and for the good of society.

As champions of the mutual way, we challenge the financial sector status quo. We don't see customers as the engine of our own profit. We work on behalf of them. Always there when they need us. Supporting them and their lives.

When you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about customers, you're one of us. An advocate for positive change.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

Job description - the role

What you’ll be doing

• Fulfilling and dispatching all the tasks to a high standard within SLA and meeting all deadlines
• Ensure all production and mailing MI is completed appropriately
• Understand and process customer instructions within agreed service levels and quality expectations
• You’ll always be thinking about the customer and proactively maintaining your product, process and systems knowledge to a high level and ensure all contact is handled with integrity
• Identify improvements that could deliver value to the business and improve the customer experience
• You will promote best practice and share these with others to ensure we are focused on servicing our customers’ needs in the timeliest manner possible
• Always actively display Customer behaviors to deliver key objectives
• Fully adhere to all FCA and regulatory standards in addition to acting in accordance with the Data Protection & Information Security Policies
• Understand and meet your responsibilities by demonstrating an awareness of risk management.

Candidate Profile: Key accountabilities, skills & experience

About you

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.

What’s theessentialandmeasurableexperience and skills required to do this job?

• Follow standard processes and procedures, adhering to company policy
• Manage a high workload on a daily basis
• Ensure compliance
• Work towards maintaining high performance with a combination of productivity and quality
• Demonstrate proficient IT skills, adapt to using multiple applications across a variety of processes
• Work well within a department to complete multiple requests for customers
• Attention to detail and data accuracy is essential

About the client

What’s on offer?

• Hourly rate: £14.29 per hour
• Total hours: 35 hours per week
• Contract length: 3 months with the possibility of extension

Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join the world’s largest building society and start a career in financial services.

If you feel that this role is for you!