Broker Support Specialist — 12-Month Contract

EMEA3 Recruitment; Bournemouth; On-site; GBP 26,000 - 27,000; Full time

Job summary

Nationwide AMS is seeking multiple Customer Support Advisors for a 12-month contract, based at Portman House, Bournemouth BH2 6EP. You will handle administration, broker registrations and payment processing while delivering high-quality service to our broker network.

In the eSupport and OPS teams you’ll assist brokers via chat, email and telephony, troubleshoot issues, maintain databases, and work with the Financial Crime team to ensure compliance.

Qualifications

• Strong communication skills across chat, email and phone.
• Administrative experience handling structured admin tasks.
• High attention to data entry, payments and documentation.
• Proficient with multiple IT systems and digital platforms.
• Highly organized with ability to multitask in a fast-paced environment.
• Customer service mindset focused on broker and client support.
• Knowledge of financial services or mortgages is beneficial.
• Team player with a proactive attitude and quick learning ability.

Responsibilities

• Join the eSupport Team and support brokers via Broker Chat and Telephony.
• Provide technical assistance to brokers using the submission portal.
• Troubleshoot issues, offer workarounds, and escalate to IT when needed.
• Respond to inquiries through chat, email and telephony.
• Manage multiple broker chats simultaneously while maintaining service quality.
• Deliver high levels of customer service with professionalism and attention to detail.
• In Operations (OPS), focus on administration, broker registrations and payment processing.
• Maintain broker registrations and update internal databases.

Skills

Strong communication

Administrative experience

Attention to detail

IT competency

Organised

Customer service

Financial services knowledge

Team player

Job description

Nationwide AMS is seeking multiple Customer Support Advisors for a 12-month contract, based at Portman House, Bournemouth BH2 6EP. You will handle administration, broker registrations and payment processing while delivering high-quality service to our broker network.

In the eSupport and OPS teams you’ll assist brokers via chat, email and telephony, troubleshoot issues, maintain databases, and work with the Financial Crime team to ensure compliance.