Sales Support Specialist

StrideUp; London; Hybrid; GBP 27,000 - 40,000; Full time

Job summary

An innovative fintech firm is on the lookout for a Sales Support Specialist to join their mission of redefining Islamic financial services. This role offers a unique opportunity to engage with customers and guide them through their home finance journey, ensuring a seamless application process. Ideal candidates will possess a strong background in customer support or sales, with a flair for communication and a passion for delivering ethical financial solutions. Join a dynamic team that values expertise and customer satisfaction, and be part of a fast-growing organization that prioritizes integrity and service excellence.

Benefits

Competitive Salary & Discretionary Bonus

3% Pension Contribution

25 Days Annual Leave, plus bank holidays

Flexible & Hybrid Working Options

Monthly Socials

Growth Opportunities

Qualifications

• Proven experience in customer support or sales support, ideally within financial services.
• Confident communicator with a natural ability to engage and build rapport with customers.

Responsibilities

• Engage customers via Webchat, email, and inbound inquiries, ensuring quick responses.
• Manage the email inbox, handling customer queries efficiently.

Skills

Customer Support

Sales Support

Communication

Attention to Detail

Persuasion

Google Workspace

CRM Systems

Tools

Salesforce

Job description

3 weeks ago Be among the first 25 applicants

About StrideUp

At StrideUp we are on a mission to redefine the standard of Islamic financial services, driven by expertise, sincerity and a personable approach.

About StrideUp

At StrideUp we are on a mission to redefine the standard of Islamic financial services, driven by expertise, sincerity and a personable approach.

StrideUp is one of the UK's leading Islamic home finance providers, dedicated to empowering individuals and families on their home finance journey, without compromising on ethics. As a fast-growing fintech business, we blend technology with a strong value-driven ethos, offering customers financial solutions that align with their values.

The Role

We are seeking a Sales Support Specialist, ideally with mortgage industry experience, who is eager to pivot into Islamic Finance. This is a unique opportunity to join a pioneering financial services provider in the Islamic finance sector. The ideal candidate will combine an understanding of the mortgage market with a natural flair for customer service, and a genuine passion for delivering Shariah-compliant home finance to our customers.

As part of our team, you will be the first point of contact for StrideUp customers. You'll be using phone, email and webchat to nurture enquiries and guide our customers through their application journey, ensuring a seamless and values-aligned customer experience.

Requirements

Key Responsibilities

Customer Communication & Engagement - Be the Voice of StrideUp

• Engage customers via Webchat, email, and inbound inquiries, ensuring quick and professional responses
• Manage the email inbox, handling customer queries and directing them efficiently to the right team
• Convert inbound leads into active applications by identifying customer needs and guiding them through the next steps
• Encourage and nurture customers to move forward—following up with interested clients and overcoming objections to help them make informed decisions
• Deliver an outstanding customer experience by being personable, persuasive, and knowledgeable about StrideUp's products
  
  

Case Management & Advisor Support - Keep the Process Moving

• Collect, review, and package customer documents to ensure cases are complete and ready for a formal assessment
• Manage booking systems to schedule advice appointments, ensuring customers are efficiently booked in
• Track and report on the conversion funnel, from an initial inquiry through to the customer getting their keys to a new home
• Provide general administrative support to the Sales team to keep processes running smoothly
  
  

What We're Looking For

• Proven experience in customer support or sales support, ideally within financial services, mortgages, or a fast-paced fintech environment
• Confident communicator with a natural ability to engage, persuade, and build rapport with customers
• Strong attention to detail—you'll be managing documents and ensuring accuracy in case preparation
• Ability to work in a fast-paced environment, juggling multiple customer queries and tasks
• Target-driven mindset with a focus on moving customers through the sales journey
• Proficiency in Google Workspace and CRM systems (Salesforce experience is a plus)
  
  
  

Benefits

• Competitive Salary & Discretionary Bonus
• 3% Pension Contribution
• 25 Days Annual Leave, plus bank holidays
• Flexible & Hybrid Working Options
• Monthly Socials
• A Fast-Paced, High-Energy Environment with Growth Opportunities

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting

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