Sales Support & Order Administrator: Customer‑Driven Ops

Vertical Advantage; Sutton; On-site; GBP 23,000 - 38,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Generous pension scheme

Onsite yoga and wellbeing

Job summary

Vertical Advantage is seeking a Sales Support & Order Administrator to join our team. You will be the backbone of our customer relationships, handling orders, queries and ensuring smooth operations across our supply chain.

The successful candidate will have strong admin experience, good numeracy, and excellent communication skills. A structured, supportive environment and extensive benefits await.

Qualifications

• GCSE Maths & English at grade C or above.
• Excellent communication skills for building relationships and handling queries via phone and email.
• Strong numeracy for working with quotes, orders, reports and spreadsheets.
• Proficiency with Microsoft Word and Excel; knowledge of ERP systems is a plus.

Responsibilities

• Receive and process customer orders into the ERP system with accuracy and speed.
• Act as the first point of contact for customers regarding order placement and delivery queries.
• Handle price enquiries and resolve delivery delays promptly and professionally.
• Build and maintain strong relationships with customers and internal colleagues.
• Resolve customer complaints including damaged or delayed deliveries; manage workload efficiently while maintaining best practice.

Skills

Communication

Numeracy

Customer service

Administrative support

Team player

Problem solving

Education

GCSE Maths & English

Tools

Microsoft Word

Microsoft Excel

JDEdwards

Salesforce

Job description

Vertical Advantage is seeking a Sales Support & Order Administrator to join our team. You will be the backbone of our customer relationships, handling orders, queries and ensuring smooth operations across our supply chain.

The successful candidate will have strong admin experience, good numeracy, and excellent communication skills. A structured, supportive environment and extensive benefits await.