Sales Ops: Order Processor for Customer‑Focused Growth

Vertical Advantage; Sutton; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Cycle to work scheme

Annual medical checks

Wellbeing services

Job summary

Vertical Advantage is seeking a Sales Service Representative / Order Processor in the United Kingdom to support order processing and customer service in a high‑growth environment. You will manage orders in the ERP system, respond to delivery queries, handle price enquiries and maintain strong relationships with customers and colleagues.

Ideal candidates will have strong customer service and admin experience, solid numeracy skills and the ability to work under pressure.

Qualifications

• GCSE Maths and English at grade C or above.
• Excellent communication skills for building relationships and handling queries via phone and email.
• Strong numeracy skills for working with quotes, orders, reports and spreadsheets.
• Ability to spot discrepancies and work confidently with percentages.
• Proficiency with Microsoft Word and Excel.
• Resilience and ability to multi-task effectively under pressure.
• Training will be provided on JDEdwards and Salesforce systems.

Responsibilities

• Receive and process customer orders into the ERP system with accuracy and speed.
• Act as the first point of contact for customers regarding order placement and delivery queries.
• Handle price enquiries and resolve delivery delays promptly and professionally.
• Build and maintain strong relationships with customers and internal colleagues.
• Resolve customer complaints including damaged or delayed deliveries; manage workload efficiently.

Job description

Vertical Advantage is seeking a Sales Service Representative / Order Processor in the United Kingdom to support order processing and customer service in a high‑growth environment. You will manage orders in the ERP system, respond to delivery queries, handle price enquiries and maintain strong relationships with customers and colleagues.

Ideal candidates will have strong customer service and admin experience, solid numeracy skills and the ability to work under pressure.