Sales Support Lead — Hybrid & Growth Focus

GTC; Woolpit; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Cost of living annual pay review

Company pension contributions up to 10

33 days holiday including bank holiday

£1000 referral payment (net of tax)

Job summary

BUUK Infrastructure, via its GTC division, is seeking a Sales Support Team Leader to drive customer service excellence and sales growth from our Woolpit site. You will lead the Sales Support Team, manage CRM data, coordinate quotations, and help develop new business opportunities in a hybrid work environment.

Successful candidate will have proven team leadership, data entry accuracy, and strong communication.

Qualifications

• Grade C or above in English and Maths GCSE or equivalent.
• Efficient and accurate data entry.
• Ability to effectively manage and develop team members.
• Excellent written and verbal communication skills.
• Effective communication skills at all levels.
• Excellent organisational skills.
• Ability to prioritise work effectively.
• Sound decision making ability.
• Ability to use Microsoft Office programmes.

Responsibilities

• Supervision of the Sales Support Team on a day-to-day basis, ensuring all activities are delivered to required standards and within agreed timescales.
• Support Regional Sales Managers by overseeing customer, developer, and house builder relationships, ensuring a high standard of service and identifying opportunities to maximise sales.
• Coordinate and monitor project activity across the sales lifecycle, ensuring timely updates, follow-ups, and effective progression through to post-acceptance.
• Oversee the preparation, review, and issuance of quotations, ensuring accuracy, competitiveness, and effective handling of customer queries and issues.
• Manage CRM systems and internal databases, ensuring data accuracy, lead management, and the integrity of project and acceptance information.
• Supervise new business lead generation and pipeline management, ensuring no duplication and effective lead nurturing activities.
• Oversee the administration of new network acceptances via the QP portal, ensuring documentation is accurate and processed within agreed timescales.
• Produce and review reports, providing clear insights to support sales performance and internal decision-making.
• Build and maintain effective working relationships across internal teams, driving collaboration and continuous improvement initiatives.
• Maintain awareness of market trends, competitor activity, and company offerings to support team effectiveness.
• Provide regular progress updates to internal stakeholders and proactively identify and escalation risks or areas of concern.

Skills

Team leadership

Customer relationship management

Sales support

CRM (Salesforce) experience

Communication skills

Education

GCSE English and Maths (Grade C or above)

Tools

Microsoft Office

Job description

BUUK Infrastructure, via its GTC division, is seeking a Sales Support Team Leader to drive customer service excellence and sales growth from our Woolpit site. You will lead the Sales Support Team, manage CRM data, coordinate quotations, and help develop new business opportunities in a hybrid work environment.

Successful candidate will have proven team leadership, data entry accuracy, and strong communication.