Sales Support Executive- 12 Months FTC

Bauer Media Outdoor; Birmingham; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Salary plus quarterly commission

25 days holidays

Pension scheme 8%

Healthcare cash plan

Life insurance

Cycle to Work

Travel/season ticket loans

Volunteer days

Job summary

Bauer Media Outdoor UK is seeking a commercially minded Direct Sales Support Executive to join our team on a 12 Months FTC. You will support Direct Sales with pre- and post-sales processing, campaign planning, presentations, and client servicing in a hybrid setup.

The role emphasizes accuracy, proactive communication, and collaboration, with a base salary of £28,000 plus quarterly Group commission and a strong benefits package including pension, health plan, and more.

Qualifications

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Excellent time management and organisational skills.
• Strong and empathetic communication with a customer-focused approach.
• High level of accuracy and attention to detail when handling data.
• Adaptable and resilient with a positive approach to change.
• Collaborative team player with a proactive, “how can we” mindset.
• Ability to prioritise workload and manage multiple tasks effectively.

Responsibilities

• Provide full pre- and post-sales service to Direct Sales teams and clients, ensuring company procedures are followed.
• Assist in planning customer campaigns using internal tools and systems.
• Provide presentations and insights to support sales with compelling client recommendations.
• Maintain proactive communication with sales regarding campaign progress and requests.
• Respond to incoming agency briefs and requests.
• Process bookings within specified timelines according to company standards.
• Manage changes to campaigns before launch.
• Coordinate customer artwork, design, print, and digital orders.
• Ensure timely, high-quality responses to inquiries across channels, including escalation of complaints.
• Organise photography for requested campaigns.
• Act in line with the knowledge, accuracy & efficiency pillars.
• Work with Direct Sales & Operations leadership to improve processes.

Skills

Microsoft Office proficiency

Time management

Communication skills

Attention to detail

Adaptability

Collaborative

Prioritisation

Tools

Excel

PowerPoint

Word

Job description

Bauer Media Outdoor UK is one of the UK’s largest Out of Home media and infrastructure companies, operating more than 33,000 advertising sites nationwide and employing 600+ people in 14 locations.

Our mission is To Create the Future of Media, transforming our estate to the benefit of all our stakeholders, through data-driven innovations and infrastructure. Our purpose is to provide both A Platform for Brands & A Platform for Good, delivering on advertisers’ media objectives whilst having a positive impact on the world around us.

We’re looking for a commercially minded Direct Sales Support Executives to join our team in supporting our vision of Creating the Future of Media on a 12 Months FTC.

What you’ll be doing

This is an opportunity to provide a full pre and post sales service to the Direct Sales teams and clients, ensuring that all company procedures are followed. Your duties may include:

• Assisting Direct Sales teams and clients throughout the pre-and post-sales process, ensuring adherence to company procedures.
• Aid in planning customer campaigns using internal tools and systems
• Provide presentations and insights to support sales in creating compelling client recommendations.
• Maintain proactive communication with sales regarding campaign progress and task requests.
• Respond directly to incoming agency briefs and requests.
• Process bookings according to company standards within specified timelines.
• Manage any changes to campaigns before launch.
• Coordinate customer artwork, design, print, and digital orders.
• Ensure timely and high-quality responses to customer inquiries through all channels, including managing complaints.
• Organize photography for requested campaigns.
• To ensure all activities are reflective of the ‘knowledge, accuracy & efficiency’ team pillars.
• Work closely with Direct Sales & Operations leadership teams to continuously improve & refine processes.

What we are looking for

• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
• Excellent time management and organisational skills
• Strong and empathetic communication skills, with the ability to build rapport and deliver an exceptional standard of customer service
• High level of accuracy and attention to detail when handling data
• Adaptable and resilient, with a positive approach to change
• Collaborative team player with a proactive, "how can we" mindset
• Ability to prioritise workload and manage multiple tasks effectively

What’s in it for you

• Salary of £28,000 + quarterly Group commission
• Flexible working and a hybrid setup that gives the freedom to have your work -life balance
• Enjoy 25 paid holidays, as well as those well needed bank holidays!
• Company Pension Scheme Contribution of up to 8%
• Stay healthy with our Healthcare Cash Plan
• Life Insurance and group income protection scheme
• Cycle to Work Scheme + Enjoy travel/season ticket loans and exclusive discounts with hundreds of retailers
• Make a difference with our charity volunteer days. It feels great to give back!

At Bauer Media Outdoor, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees.