Business Support Executive

Bauer Media Outdoor; St Helens; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 holidays

Company pension

Health plan

Life insurance

Cycle to work

Maternity/Paternity cover

Season ticket loan

Employee discounts

Job summary

Bauer Media Outdoor is seeking a Business Support Executive to join our Portfolio Team, supporting Estate Managers and Partnership Managers across our outdoor estate. You will handle reporting, quotes, orders and invoicing, and coordinate with the Construction team on delivery timelines.

You will collaborate with Marketing and H&S, maintain Salesforce CRM, and foster strong relationships with internal teams and external landlords.

Qualifications

• Background in business support or administration.
• Proficient in Word and Excel.
• Strong written and verbal communication skills.
• Numerical skills are essential.
• Customer-facing experience is desirable.
• Clean driving licence.

Responsibilities

• Assist Estate Manager with reporting and analysis on Estate Management activity/contract performance.
• Raise quotes, orders & invoices and liaison with the Construction team on delivery.
• Liaise with the construction team on delivery timetables and address related issues.
• Provide support to Delivery and Operations Administrations teams.
• Deal with internal and external correspondence for efficient administration delivery; escalate complaints when needed.
• Respond to customer requests in a timely manner.
• Ensure Acorn Salesforce CRM system is maintained, updated and accurate.

Skills

Word

Excel

Communication

Numerical skills

Customer facing

Driving license

Job description

Our Portfolio Team are mostly responsible for managing our advertising estate (these are billboards both static posters and digital as well as bus shelters) and our relationships with our landlords or local authorities.

As an Business Support Executive you'll be working with Estate Managers & Portfolio Partnership Managers, creating a team that are responsible for ensuring contract fulfilment & delivery of BMO's obligations, enlisting support from the appropriate Operations & Construction Managers.

You will play a pivotal role in understanding our diverse range of products, the associated environments, and navigating any planning and highway limitations. Your responsibilities extend to fostering internal collaboration, liaising efficiently with existing contracts, and working seamlessly across various teams, including Marketing and H&S. As well as being able to maintain and build positive working relationships with all team members and ensure consistent contribution to team sessions and delivery of the Delivery and Construction business goals.

What you'll be doing

• Assist Estate Manager with reporting and analysis on Estate Management activity/contract performance
• Raise quotes, orders & invoices and liaison with the Construction team on delivery
• Liaise with the construction team on delivery timetables and address related issues
• Provide support to Delivery and Operations Administrations teams
• Dealing with internal and external correspondence for efficient administration deliveryTo deal with any complaints professionally and escalating where necessary to relevant person
• Respond to customer requests in a timely manner
• Ensure that the Acorn Salesforce CRM system is maintained, updated and accurate

Background in business support or administration

• Good knowledge of word and excel
• Good written and verbal communication skills
• Numerical skills
• Customer facing skills & experiencing is desirable
• Clean driving license

Bauer Media Outdoor is one of the world's leading Out of Home media owners with more than 40,000 sites nationwide. Our dedicated team of more than 650 people work in 14 locations nationwide to create and post stunning advertising, as well as building, cleaning and maintaining street furniture, making the urban environment better for local communities.

St.Helens, Birmingham, Newcastle or Cumbernauld with regular travel to various sites | Up to £30,000 + benefits + Company vehicle with fuel card, or a car allowance

£30,000 + Benefits + Car allowance (this role has potential to go permanent)

• 25 paid holidays including bank holidays
• Company Pension Scheme paid up to 8%
• Healthcare Cash Plan
• Life Insurance and group income protection scheme
• Cycle to work scheme
• Enhanced Maternity & Paternity Cover
• Season ticket loans and exclusive discounts with hundreds of retailers

At Bauer Media Outdoor, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees. If you're interested in joining us to shape the future of out-of-home media, we'd love to hear from you.