Business Support Assistant - 6 month FTC

Bauer Media Outdoor UK; Liverpool; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Company vehicle with fuel card

Car allowance

Pension scheme

Life Insurance

Cycle to work

Season ticket loans

Discounts with retailers

Job summary

Bauer Media Outdoor UK is seeking a Business Support Executive to join our Portfolio Team. You will support Estate Managers with reporting, contracts, and delivery while collaborating with Marketing, H&S and Operations. This role involves coordinating quotes, orders, invoices, and timetables with the Construction team, and maintaining CRM data.

You will handle correspondence, address inquiries promptly, and help ensure accurate delivery of our advertising estate across sites.

Qualifications

• Background in business support or administration.
• Proficient in Word and Excel.
• Good written and verbal communication skills.
• Strong numerical skills.
• Customer-facing experience desirable.

Responsibilities

• Support Estate Manager with reporting and contract performance analysis.
• Raise quotes, orders and invoices; liaise with Construction team on delivery.
• Liaise with the construction team on delivery timetables and issues.
• Provide support to Delivery and Operations Administrations teams.
• Handle internal and external correspondence for efficient administration delivery.
• Deal with complaints professionally and escalate when necessary.
• Respond to customer requests promptly.
• Maintain Acorn Salesforce CRM accurately.

Skills

Microsoft Word

Microsoft Excel

Written communication

Verbal communication

Numerical skills

Customer facing skills

Tools

Salesforce CRM

Job description

Bauer Media Outdoor is one of the world's leading Out of Home media owners with more than 40,000 sites nationwide. Our dedicated team of more than 650 people work in 14 locations nationwide to create and post stunning advertising, as well as building, cleaning and maintaining street furniture, making the urban environment better for local communities.

St.Helens, Birmingham, Newcastle or Cumbernauld with regular travel to various sites | Up to £30,000 + benefits + Company vehicle with fuel card, or a car allowance

About The Role

Our Portfolio Team are mostly responsible for managing our advertising estate (these are billboards both static posters and digital as well as bus shelters) and our relationships with our landlords or local authorities.

As an Business Support Executive you'll be working with Estate Managers & Portfolio Partnership Managers, creating a team that are responsible for ensuring contract fulfilment & delivery of BMO’s obligations, enlisting support from the appropriate Operations & Construction Managers.

You will play a pivotal role in understanding our diverse range of products, the associated environments, and navigating any planning and highway limitations. Your responsibilities extend to fostering internal collaboration, liaising efficiently with existing contracts, and working seamlessly across various teams, including Marketing and H&S. As well as being able to maintain and build positive working relationships with all team members and ensure consistent contribution to team sessions and delivery of the Delivery and Construction business goals.

What you'll be doing

• Assist Estate Manager with reporting and analysis on Estate Management activity/contract performance
• Raise quotes, orders & invoices and liaison with the Construction team on delivery
• Liaise with the construction team on delivery timetables and address related issues
• Provide support to Delivery and Operations Administrations teams
• Dealing with internal and external correspondence for efficient administration delivery
• To deal with any complaints professionally and escalating where necessary to relevant person
• Respond to customer requests in a timely manner
• Ensure that the Acorn Salesforce CRM system is maintained, updated and accurate

What we need from you

• Background in business support of administration
• Good knowledge word and excel
• Good written and verbal communication skills
• Numerical skills
• Customer facing skills & experiencing is desirable

What's In It For You

• £30,000 + Benefits + Car allowance (this role has potential to go permanent)
• Company Pension Scheme paid up to 8%
• Life Insurance and group income protection scheme
• Cycle to work scheme
• Enhanced Maternity & Paternity Cover
• Season ticket loans and exclusive discounts with hundreds of retailers

At Bauer Media Outdoor, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees. If you're interested in joining us to shape the future of out-of-home media, we'd love to hear from you.