Sales Support Exec (aftersales)

Kpi-Recruiting-Ltd; Nantwich; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Permanent, full-time position

Career development opportunities

Exposure across the business

Job summary

INDCOM in Nantwich is seeking an After Sales Coordinator to join our service team. You will act as the link between customers, engineers and internal departments to ensure repairs and service work are completed efficiently.

The role requires experience in service administration or aftersales coordination, strong organisational skills and excellent customer service. You will schedule engineers, monitor progress, maintain CRM records and support warranty claims, with a focus on timely updates to

Qualifications

• Previous experience in Aftersales Coordinator, Service Coordinator, Service Administrator, Service Support Administrator, Customer Service Coordinator, Repairs Coordinator.
• Strong organisational and multitasking skills.
• Excellent customer service and communication abilities.
• Experience using Microsoft Office.
• Ability to manage multiple priorities in a busy environment.

Responsibilities

• Coordinate customer service, repair, and aftersales enquiries.
• Schedule engineers and service visits.
• Monitor job progress and ensure completion within agreed timescales.
• Provide customers with regular updates on repairs and service work.
• Process service documentation, orders, and related paperwork.
• Maintain accurate CRM and service management records.
• Support warranty claims and aftersales administration.
• Work closely with sales, service, and operational teams.

Skills

Aftersales Coordinator

Service Coordinator

Service Administrator

Service Support Administrator

Customer Service Coordinator

Repairs Coordinator

Organisational skills

Multitasking

Customer service

Communication abilities

Tools

Microsoft Office

Job description

After Sales Coordinator | Nantwich | £26,000 to £30,000 DOE

Key Overview This role is ideal for someone with experience in service administration, aftersales support, service coordination, scheduling, or customer service within a technical/service environment. The successful candidate will act as the link between customers, engineers, technicians, and internal departments to ensure service and repair work is completed efficiently.

Core Responsibilities

• Coordinate customer service, repair, and aftersales enquiries.
• Schedule engineers and service visits.
• Monitor job progress and ensure completion within agreed timescales.
• Provide customers with regular updates on repairs and service work.
• Process service documentation, orders, and related paperwork.
• Maintain accurate CRM and service management records.
• Support warranty claims and aftersales administration.
• Work closely with sales, service, and operational teams.

Essential Experience

• Previous experience in:
  • Aftersales Coordinator
  • Service Coordinator
  • Service Administrator
  • Service Support Administrator
  • Customer Service Coordinator
  • Repairs Coordinator
• Strong organisational and multitasking skills.
• Excellent customer service and communication abilities.
• Experience using Microsoft Office.
• Ability to manage multiple priorities in a busy environment.

What's On Offer?

• Competitive salary of £25,000 - £28,000 DOE
• Permanent, full-time position
• Opportunity to join a growing and supportive business
• Long-term career development opportunities
• Varied and fast-paced role with excellent exposure across the business

INDCOM