Sales Support Coordinator

Firstport; Liss Forest; On-site; GBP 24,000 - 32,000; Full time

Job summary

FirstPort in New Milton is seeking a motivated Sales Support Co-ordinator to join our Retirement Homesearch team. You will deliver outstanding customer service to prospective buyers and sellers, identify needs, and drive the progression of sales with accuracy and speed from initial entry to viewing arrangements.

You will report to the Sales Support Team Leader and work Monday to Friday, 35 hours per week. Experience in property sales is helpful but not essential; enthusiasm and a willingness to

Qualifications

• Excellent telephony and administrative support to meet sales targets
• Maintain files, records and reporting systems
• Liaise with Development Managers, solicitors and others to facilitate customer experience
• Create and update letters and documents using templates in Word and Excel spreadsheets

Responsibilities

• Provide excellent telephony and administrative support to ensure team sales targets are met and exceeded
• Maintain all files, records and reporting systems at optimum efficiency.
• Liaise with Development Managers, solicitors and other parties involved in the buying and selling process to facilitate a positive customer experience
• Create and update letters and documents using templates in Word, and spreadsheets using Excel
• Act as an ambassador for the business and provide exceptional customer service for clients at the beginning or end of their FirstPort journey

Skills

Customer service

Communication skills

Sales support

Administration

Tools

Microsoft Word

Microsoft Excel

Job description

Job description

Job Role: Sales Support Co-ordinator

Location: New Milton

Salary: Competitive plus benefits/commission

Job Sector: Retirement Homesearch

Hours: Monday – Friday (35 hours per week)

As a Sales Support Co-ordinator, you will contribute to our vision of being the UKs favourite property manager by:

• Delivering outstanding customer service to all prospective buyers and sellers of FirstPort retirement property
• Identifying customer needs quickly and supplying the correct information to facilitate their property sale or purchase
• Ensuring all possible sales opportunities are maximised by placing accuracy and speed at the heart of the customer journey from initial applicant entry, to timely viewing arrangements and effective progression of agreed sales

This role reports to the Sales Support Team Leader.

About You

You enjoy the challenge of meeting and exceeding targets and are used to operating under pressure in a fast-paced environment. Property sales experience is not essential but being enthusiastic and having a willingness to learn is key.

An excellent and effective communicator, able to negotiate and influence those you speak with. You demonstrate an ability to connect and empathise both verbally and in writing, and each of these communication skills will be of a high standard.

You understand the value of great customer service in driving commercial success and always remain focused on this when achieving your goals.

A self-starter with a passion to deliver great results, your drive and ambition extends to, and includes the team around you. You will be excited by the prospect of contributing to the success and growth of the Retirement Homesearch brand.

About Us

FirstPort is the UK’s leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,000 Resident Management Companies.

Retirement Homesearch is our Retirement Estate Agency within FirstPort. We are looking for people to join our expanding Sales Team, matching buyers to their perfect retirement property.

Main Responsibilities

• Provide excellent telephony and administrative support to ensure team sales targets are met and exceeded
• Maintain all files, records and reporting systems at optimum efficiency.
• Liaise with Development Managers, solicitors and other parties involved in the buying and selling process to facilitate a positive customer experience.
• Create and update letters and documents using templates in Microsoft Word, and spreadsheets using Microsoft Excel.
• Act as an ambassador for the business at all times and provide an exceptional level of customer service for clients at the beginning or end of their FirstPort journey
• You will have the opportunity to be part of a fantastic team who are fun, energetic passionate people
• As well as training to support you in the role, you will also have the opportunity to grow and develop.

Our Values

Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.