Customer Support Coordinator

Firstport; Worcester, Luton; On-site; GBP 21,000 - 24,000; Full time

Job summary

FirstPort in Worcester/Luton is seeking a Customer Support Coordinator to join our Customer Service team. You will handle written communications, support property managers, and help maintain accurate records across our systems, contributing to high service levels.

The role requires experience in customer service, strong attention to detail, and proficiency with MS Office and multiple software platforms. You will work Monday to Friday, 35 hours per week, reporting to the Customer Service Team

Qualifications

• Experience in a customer service role.
• Ability to work in a fast-paced, demanding environment.
• Strong attention to detail and data accuracy.
• Proficient with MS Office and multiple systems.

Responsibilities

• Process written communications and respond within targets.
• Liaise with Property Managers to resolve issues promptly and courteously.
• Keep internal databases updated with relevant documentation.

Skills

Customer service

Attention to detail

MS Office

Tools

MS Office

CRM systems

Job description

Job description

Job Title: Customer Support Coordinator
Location: Worcester/Luton
Job Sector: Customer Service
Contract: Permanent
Hours: Monday to Friday, 35 hours per week

It takes exceptional people to run an extraordinary company

When you join FirstPort, you become part of a team connection that strengthens the relationship our customers have with FirstPort

The role of Customer Service Coordinator reports to the Customer Service Team Leader

If you have the right skills to provide outstanding service via administration, come and join us.

About You

Currently working in or previously worked in a customer service role and enjoy working in a busy, and highly demanding environment, where you can interact with key departments.

You have a high attention to detail and can provide accurate and reliable information whilst being confident working with various MS packages and can use different systems simultaneously to enable you to work quickly and efficiently.

You are focused on improving service levels, working independently or within a team to achieve team and company SLA's.

About Us

FirstPort is the UK's leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

Main Responsibilities

• To ensure written communication is processed and responses issued in accordance with targets set by the Customer Support Management Team
• Closely liaise with Property Managers to ensure issues are resolved promptly and courteously
• To ensure internal databases are updated accurately and regularly inclusive of any relevant documentation to be saved within the appropriate areas

The Benefits

Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We're committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.