Sales Support Coordinator

TieTalent; Doncaster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A family-run business in Doncaster is looking for a Sales Support Coordinator. This role involves managing customer interactions and ensuring high satisfaction, with opportunities for career progression into Account Management. The ideal candidate will exhibit attention to detail and problem-solving skills in a dynamic environment.

Benefits

Profit related bonus

Qualifications

• Background in Internal Sales, Customer Service, or Admin Support preferred.
• Familiarity with margin and gross profit is a benefit. Experience in hospitality is a possibility.

Responsibilities

• Respond to incoming sales inquiries over email or phone.
• Proactively resolve stock or delivery issues.
• Administer and troubleshoot the ecommerce platform.

Skills

Attention-to-detail

Problem-solving

Communication skills

Emotional intelligence

IT literacy

Job description

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About

Overview of position:

Our Client, a lovely family rub business based in Doncaster, are looking for a Sales Support Coordinator to join their team

This is a rewarding career opportunity in which you can progress into Account Manager in the future.

The Sales Support Team is the real ‘engine room’ of the business, managing the day-to-day interactions with customers to a very high standard, the main source of our glowing customer reviews. You will be responsible for picking up customer enquiries and dealing with them swiftly and efficiently, while keeping the customer delighted with your friendliness and professionalism. The role is reactive and demanding, but also rewarding due to an excellent level of customer satisfaction. Meticulous attention to detail along with quick and out-of-the-box thinking will be needed to resolve issues as well as win orders

Requirements

Responsibilities:

• Responding to incoming sales enquiries over email or the phone
• Problem solving if there are delays or issues
• Proactive resolution of stock or delivery issues before the customer is aware
• Ecommerce platform administration and issue-fixing
  
  

Experience Required

• Being familiar with margin and gross profit a benefit but not crucial
• Get it right first time (is hospitality background a possibility)
• Internal Sales, Customer Service or Admin Support
  
  

Skills, Personal And Professional Attributes

• High emotional intelligence to work well in a close-knit team and delight customers
• Attention-to-detail and real ownership of everything you do
• Ability to work at a quick pace in a dynamic environment
• Great initiative and problem-solving skills
• Commercial awareness with a genuine concern about the success of the business
• Good communication skills with a clear telephone manner
• Excellent IT literacy with ability to learn new systems quickly
• On time and reliable attendance at work
  
  

Benefits

Salary- £35,000 increasing with progression

Profit related bonus Monday- Friday 8am- 4.30pm

• Doncaster, England
  
  

Work experience

• (Key) Account Manager / Executive
• Other Sales
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Technology, Information and Internet

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