Sales Support Coordinator

Universal Business Team; Doncaster; On-site; GBP 35,000 - 41,000; Full time

Job summary

A family-run business in Doncaster is seeking a Sales Support Coordinator. This rewarding position involves managing customer interactions with a strong focus on satisfaction and detail. Ideal candidates should possess strong problem-solving abilities, excellent communication skills, and a commitment to teamwork. Opportunities for progression to Account Manager are available based on performance.

Benefits

Profit related bonus

Monday to Friday schedule

Qualifications

• Internal Sales, Customer Service, or Admin Support experience.
• High emotional intelligence and attention to detail required.
• Ability to work in a dynamic environment and solve problems effectively.

Responsibilities

• Responding to incoming sales inquiries over email or phone.
• Proactively resolving stock or delivery issues.
• Administering eCommerce platform and fixing related problems.

Skills

Emotional intelligence

Problem solving

Attention to detail

IT literacy

Communication

Job description

Overview of position:

Our Client, a lovely family run business based in Doncaster, are looking for a Sales Support Coordinator to join their team

This is a rewarding career opportunity in which you can progress into Account Manager in the future.

The Sales Support Team is the real ‘engine room’ of the business, managing the day-to-day interactions with customers to a very high standard, the main source of our glowing customer reviews. You will be responsible for picking up customer enquiries and dealing with them swiftly and efficiently, while keeping the customer delighted with your friendliness and professionalism. The role is reactive and demanding, but also rewarding due to an excellent level of customer satisfaction. Meticulous attention to detail along with quick and out-of-the-box thinking will be needed to resolve issues as well as win orders

Responsibilities:

• Responding to incoming sales enquiries over email or the phone
• Problem solving if there are delays or issues
• Proactive resolution of stock or delivery issues before the customer is aware
• Ecommerce platform administration and issue-fixing

Experience Required:

• Being familiar with margin and gross profit a benefit but not crucial
• Get it right first time (is hospitality background a possibility)
• Internal Sales, Customer Service or Admin Support

Skills, Personal and Professional Attributes:

• High emotional intelligence to work well in a close-knit team and delight customers
• Attention-to-detail and real ownership of everything you do
• Ability to work at a quick pace in a dynamic environment
• Great initiative and problem-solving skills
• Commercial awareness with a genuine concern about the success of the business
• Good communication skills with a clear telephone manner
• Excellent IT literacy with ability to learn new systems quickly
• On time and reliable attendance at work

Salary- £35,000 increasing with progression

Profit related bonus
Monday- Friday 8am- 4.30pm

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