Sales Support Executive

PepsiCo; Brigg; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the food and beverage sector is seeking a Direct Sales team member. The role involves handling customer complaints, processing orders, and supporting account management while ensuring excellent service standards. Candidates should possess strong organizational skills and attention to detail to thrive in this fast-paced environment. Competitive salary and benefits package available.

Benefits

Company mobile phone and laptop provided

Regular sales incentives based on performance

Comprehensive pension scheme

Paid annual leave

On-site free parking

Staff discount shop

Subsidized canteen

Qualifications

• Exceptional attention to detail and accuracy.
• Strong organizational and prioritization skills.
• Experience with CRM and telesales environments preferred.

Responsibilities

• Investigate customer complaints and ensure timely responses.
• Process customer orders received via app and calls.
• Maintain accurate records for credit trackers and trade issues.

Skills

Attention to detail

Organizational skills

Multitasking

Interpersonal skills

Proficiency in computer use

Job description

Overview

PepsiCo UK is renowned for its popular food and drink products, including Walkers, Quaker, Doritos, Pipers, and Monster Munch. We have a strong reputation for innovation and launching products loved by consumers worldwide. PepsiCo's products are enjoyed over one billion times daily across more than 200 countries, generating $91 billion in net revenue in 2023. We pride ourselves on being an excellent employer, recognized as a Times Top 50 Employer for Gender Equality for 18 consecutive years and a Top Employer for 12 consecutive years.

Our vision is to be the global leader in beverages and convenient foods through PepsiCo Positive (pep+), a strategic transformation focusing on sustainability and creating value responsibly. For more information, visit www.pepsico.com.

Responsibilities

Within the Direct Sales Team:

• Investigate customer complaints thoroughly (e.g., missing or damaged stock) and liaise with relevant teams to ensure responses and solutions are provided within 12 hours.
• Collaborate with third parties to analyze and enhance customer service during regular review meetings.
• Input all customer orders received via app, voicemail, and windowsill.
• Answer incoming telesales calls, direct customers to the appropriate keeper, or take order details if necessary.
• Process sample requests and coordinate deliveries for field teams.
• Maintain and update credit trackers and trade issue records daily, weekly, and monthly.
• Assist with new business setup and account management.
• Handle inquiries received through the answer machine daily.
• Provide other reasonable support to the direct sales team as needed.

Qualifications

KPI/Measures:

• Manage talk time effectively.
• Achieve 100% accuracy in order processing and new account setup.
• Maintain 100% accuracy in tracking queries and credits.
• Report on credits and issues daily, weekly, monthly, and quarterly.
• Resolve customer complaints within a 12-hour window.

Essential skills and knowledge:

• Exceptional attention to detail and accuracy.
• Strong organizational and prioritization skills.
• Proficiency in computer use.
• Ability to work efficiently in a fast-paced environment and multitask.
• Previous experience with CRM and telesales environments is preferred.
• Excellent interpersonal skills for communication with customers and colleagues.

Salary & Benefits:

• Competitive salary
• Company mobile phone and laptop provided
• Regular sales incentives based on performance
• Comprehensive pension scheme
• Paid annual leave
• On-site free parking
• Staff discount shop
• Subsidized canteen

We are an equal opportunity employer committed to diversity and comply with the Equality Act 2010. We value diversity as a key to our success and do not discriminate based on age, pregnancy, marital status, religion, sex, sexual orientation, gender identity or reassignment, disability, or race.