Sales & Support Consultant

Sapphire Holidays Limited; Hayle; Presencial; GBP 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus up to £2,500 per annum

33 days holiday + birthday off

Pension and life insurance

Volunteer days

Descripción de la vacante

Sapphire Holidays Limited in Hayle, United Kingdom, is seeking a dedicated Sales & Support Consultant to join the busy Sales Office. This full-time role is based at our head office and requires a rotating schedule between 9am and 8pm, Monday to Sunday.

You will assist guests, owners, housekeepers and caretakers, handling enquiries, reservations and bookings while helping convert sales through excellent service and teamwork.

Formación

• Experience in delivering proactive customer service.
• Clear and confident communicator on phone and email.
• Capable of handling enquiries across multiple channels.
• Ability to manage several administrative tasks accurately.
• Excellent numeracy and attention to detail.
• Enjoys working in a team to reach targets.

Responsabilidades

• Supporting customers in finding a property and converting the sale.
• Providing customer service across phone, email and live chat.
• Managing holiday reservations, amendments, cancellations, payments and guest enquiries.
• Supporting property owners with bookings, availability and sales queries.
• Collaborating with Customer Support to resolve issues.
• Completing administrative tasks and keeping records updated.

Conocimientos

Customer service

Clear communication

Multitasking

Attention to detail

Teamwork

Sales awareness

Herramientas

CRM software

Descripción del empleo

As one of the UK's leading independent holiday letting agencies, we're passionate about delivering exceptional experiences for our guests, property owners and colleagues. We're looking for an enthusiastic and customer-focused Sales & Support Consultant to join our busy Sales Office team.

This full-time role, working five days per week, will be based at our head office in Hayle. Working hours will be scheduled between 9am and 8pm Monday-Sunday on a variable weekly rota.

This is an exciting opportunity for someone who enjoys helping customers in a fast-paced environment, resolving queries and delivering outstanding service as part of a supportive team. You'll play a key role in assisting guests, owners, housekeepers and caretakers, ensuring enquiries are handled efficiently, reservations are managed accurately and sales are converted effectively.

Key Responsibilities:

• Supporting customers in finding a property and successfully converting the sale
• Providing exceptional customer service across multiple communication channels, including phone, email and live chat
• Managing holiday reservations, amendments, cancellations, payments and guest enquiries
• Supporting Property Owners and stakeholders with booking, availability and sales queries
• Working with our Customer Support team to resolve customer issues efficiently
• Completing administrative tasks with accuracy and keeping records updated

We're Looking for Someone Who:

• Has experience of delivering excellent proactive customer service
• Is a clear and confident communicator, both on the phone and by email
• Is capable of calmly handling enquiries across a variety of communication channels
• Has the ability to manage multiple administrative tasks efficiently and accurately
• Demonstrates excellent attention to detail and numeracy skills
• Enjoys working as part of a wider team to problem solve and reach targets
• Preferably has experience in a busy sales-based environment

What we offer:

• Newly built office featuring contemporary facilities and collaborative workspaces
• Performance related bonus, up to £2,500 per annum
• 33 days holiday, plus your birthday off
• Three paid volunteering days each year
• Company pension and life insurance
• Enhanced long-service benefitsEmployee assistance programme
• Discounts across our group property portfolio

Why Join Us?

This is more than a sales role. It's an opportunity to be part of a passionate and supportive team that helps create memorable holiday experiences for guests, while supporting property owners across our portfolio.

You'll develop valuable industry knowledge, build strong customer service and sales skills, and contribute to a business that prides itself on delivering outstanding service every day.

We are committed to equality, diversity, and inclusion. We welcome applications from individuals of all backgrounds, abilities, and beliefs, including those who are neurodivergent, and we value the unique perspectives each individual brings.