Sales Support Associate

Ralph Lauren; City Of London; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Discounts

Benefits package

Iconic brand

Job summary

Ralph Lauren Corporation is seeking a dynamic Brand Ambassador to join our store operations team. You will help ensure client support excellence, manage deliveries and replenishment, and communicate consistently with the team to uphold an elevated store experience.

The ideal candidate brings energy, passion, and a client‑centric mindset, with experience in premium environments and strong organizational and communication skills.

Qualifications

• Energetic, passionate, and results-driven team player.
• Experience in a premium/luxury environment.
• Excellent organisational and communication skills.

Responsibilities

• Ensure client support excellence and operational efficiencies
• Manage deliveries and replenishment to optimise the product offer for clients
• Coordinate and communicate consistently with the team to ensure an excellent client service
• Embody the Ralph Lauren values and spirit
• Demonstrate a client-centric mindset
• Support operational efficiencies to create a welcoming and elevated store environment
• Advance in Ralph Lauren store systems and procedures to enhance operational efficiencies
• Store maintenance

Skills

Customer service

Store operations

Communication

Teamwork

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

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What We Offer

• The opportunity to work for an iconic and unique lifestyle brand
• Exciting career opportunities
• Competitive benefits package and discounts
• An environment where you can bring your whole self to work

What You'll Do

One team focused on the consumer

• Ensure client support excellence and operational efficiencies
• Manage deliveries and replenishment to optimise the product offer for clients
• Coordinate and communicate consistently with the team to ensure an excellent client service

Ralph Lauren Brand Ambassador

• Embody the Ralph Lauren values and spirit
• Demonstrate a client-centric mindset
• Support operational efficiencies to create a welcoming and elevated store environment

Operations

• Advance in Ralph Lauren store systems and procedures to enhance operational efficiencies
• Manage and follow standard operating procedures and Client Support Area procedures to ensure compliance with Ralph Lauren policies and standards
• Store maintenance

Who You Are

• Energetic, passionate, and results-driven team player
• Experience in a premium/luxury environment
• Excellent organisational and communication skills