Sales Support Associate

eositsolutions; Banbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

EOS IT Solutions is seeking a proactive Sales Support Associate to join our on-site team at our Banbridge HQ in Northern Ireland. You will engage with potential clients, support accounts, and collaborate with Account Managers and Sales Directors to drive opportunities and forecast sales activity.

Ideal candidates have at least 3 years in inside sales, strong communication skills, and experience with CRM tools such as Salesforce or Jira.

Qualifications

• 3+ years in inside sales or related field.
• Strong communication and interpersonal skills.
• Familiarity with CRM software such as Salesforce or Jira.
• Proven track record of meeting/exceeding sales targets.
• Technical aptitude and ability to learn technology products.

Responsibilities

• Client Engagement: proactively initiate contact with potential clients to uncover sales opportunities.
• Sales Support: assist accounts, provide commercial support for customers, Account Managers and Sales Directors.
• Product knowledge: understand AV products and services and communicate features effectively.
• Lead Qualification: evaluate leads and assess potential for opportunities.
• Sales Presentations: conduct virtual sales presentations and demonstrations.
• Closing Sales: drive closure of sales orders and meet targets.
• CRM Mastery: maintain accurate records of customer interactions and sales activities.
• Collaboration: coordinate with external sales team and technical experts to resolve needs.
• Sales Reporting: generate reports and insights to improve strategies and conversions.
• Customer Satisfaction: address inquiries and concerns promptly.

Skills

Inside sales experience

Sales targets

CRM familiarity

Communication skills

Technical aptitude

Self-motivated

Tools

Salesforce

Jira

Job description

Who We Are

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Overview

We are seeking an enthusiastic Sales Support Associate with a genuine passion for technology to join our team. The ideal candidate will play a pivotal role in fostering client relationships, offering cutting-edge technology solutions, and boosting sales through effective communication and comprehensive product knowledge.

This role is an on site position based at our global HQ in Banbridge, Northern Ireland.

Responsibilities

• Client Engagement: Proactively initiate contact with potential clients through phone, email, and online channels to uncover sales opportunities and establish meaningful connections.
• Sales Support: Dedicate attention to accounts, offering commercial support for customers, Account Managers, and Sales Directors. Assist in Salesforce management and collaborate on sales forecasting with Sales Managers.
• Product Expertise: Cultivate a deep understanding of our AV products and services. Communicate product features, benefits, and technical specifications convincingly to prospective customers.
• Lead Qualification: Evaluate and qualify leads from various sources, assessing their level of interest and potential as viable sales opportunities.
• Sales Presentations: Conduct compelling virtual sales presentations and demonstrations, showcasing our AV solutions and addressing client inquiries with finesse.
• Closing Sales: Drive the closure of sales orders, working diligently to achieve sales targets. Follow up on leads and sales opportunities in a timely manner.
• CRM Mastery: Leverage Customer Relationship Management (CRM) software to uphold accurate records of customer interactions, manage leads, and monitor sales activities.
• Collaboration: Coordinate seamlessly with the external sales team and technical experts to ensure prompt resolution of customer needs and queries.
• Sales Reporting: Generate insightful sales reports, analyse sales data, and offer valuable insights to enhance sales strategies and conversion rates.
• Customer Satisfaction: Uphold a commitment to exceptional customer service by promptly and professionally addressing client inquiries and concerns.

Qualifications

• Minimum of 3 years of experience in inside sales or a related field. Previous experience in a technology sales is advantageous.
• Exceptional communication and interpersonal skills, with the ability to articulate technical information clearly and persuasively.
• Familiarity with CRM software (e.g., Salesforce, Jira) is preferred.
• Proven track record of meeting and exceeding sales targets.
• Technical aptitude and the ability to quickly learn and understand technology products and solutions.
• Self-motivated and results-driven with a passion for sales and customer service.

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